General Manager

Location: 1500 Broadway, New York, NY 10036
Company: Carlo’s Bakery
Job Type:  Full Time

About Carlo’s Bakery

Carlo’s Bakery, home of the “Cake Boss,” is a world-renowned bakery known for its high-quality, handcrafted desserts and exceptional customer experience. We take pride in our craftsmanship, creativity, and family-oriented culture.

Position Summary

The General Manager role is responsible for operating the assigned Bakery and managing all back and front of house staff.  This position will manage daily operations of various departments, such as purchasing, inventory management, and product manufacturing.  This position will be accountable for their profit and loss (P&L), increasing customer satisfaction, and creating a positive work environment for our staff.  

Responsibilities

• Manage and motivate Bakery employees through constant communication and regular team meetings 

• Create procedures and strategies to improve the overall performance at Carlo’s Bakery 

• Make sure our baked goods are baked and decorated according to Carlo’s Bakery product standards 

• Examine areas which may need cost reduction and/or program improvement 

• Evaluate Carlo’s Bakery KPIs to identify strengths and shortcomings  

• Oversee opening and closing procedures and processes to ensure up to standards 

• Ensure operations are in accordance with food safety and sanitation standards 

• Manage store financials – cash handling procedures and cost control (P & L) with the direction of our corporate Finance Dept. 

• Perform administrative duties including running reports in Square and POS 

• Manage inventory, in-stock position, pricing integrity, merchandising, labor scheduling, security, expense control and other operational processes to company standards 

• Ensure team members provide friendly and efficient service to uphold company customer service standards  

• Supervise, train and develop team members in accordance with company policies and procedures 

• Evaluate storefront conditions and operations to determine strengths and areas for improvement 

• Ensure company standards for safety, proper food handling practices, sanitation and productivity are maintained 

• Develop and train all staff on product knowledge and offer assistance on suggested product purchasing  

• Oversee all Bakery cleaning, including: walls, floors, display cases, electronics, machinery and work area 

• Preform regular internal store audits

Qualifications

• 4 years Culinary Industry managerial experience  

• 2 years supervisory experience 

• Bachelor degree preferred in Business Administration and/or Hospitality Degree 

• Excellent communication skills, both verbal and written 

• Basic computer skills and knowledge of Microsoft Office (Word, Excel) and POS platform 

• Ability to manage multiple locations  

• Ability to lead, motivate, and build efficient teams 

• High energy and engaging personality with professional demeanor  

• Ability to work on your feet for extended periods of time (8 hours a day) 

• Ability to work flexible hours, including weekends and holidays (according to customer demand) 

• ServSafe Food Protection Manager Certification holder or willing to obtain certification within 30 days of employment

Why Join Carlo’s Bakery?

• Opportunity to grow with an internationally recognized brand.

• Friendly and collaborative work environment.

• Hands-on experience in the baking industry.

• Employee discounts on our famous baked goods.

Apply today and become part of the Carlo’s Bakery family — where passion, craftsmanship, and teamwork create something truly sweet every day!