What are the responsibilities and job description for the Retail Associate position at Carlo's Bakery Port Authority?
As a Carlos Bakery Retail Sales Associate, your role is to ensure a positive customer experience by providing courteous, friendly, and efficient customer service to customers and team members.
JOB REQUIREMENTS:
- A high school diploma or equivalent is required
- Experience in a similar customer-focused work environment is preferred
- Ability to work well in a busy environment
- High energy and engaging personality
- Professional demeanor
- Ability to work on your feet for extended periods of time (8 hours a day)
- Ability to work flexible hours, including weekends and holidays (according to customer demand)
- A passion for cake!
PERFORMANCE RESPONSIBILITIES:
- Arrive to work promptly and in full uniform on your scheduled days to work
- Make sure customers are being taken care of and the store looks great at all times
- Treat each customer with kindness and respect at all times
- Ensure that product being sold is fresh and presentable
- Ensure product quality by checking freshness, rotating products, and removing out-of-date products
- Be an expert in our products and be able to explain them to customers
- Package, weigh, and price all baked goods & merchandise
- Ask every customer if they would like to receive a receipt with their purchase and add their name to our customer database
- Follow our cash handling procedures when using the POS to process customer orders
- Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices
- Ensure that all shelves and displays are properly stocked and front-facing
- Maintain back stock in good order
- Operate and sanitize all Bakery equipment in a safe and proper manner
- Answer telephone calls with excellent phone etiquette and transfer the call according to appropriate department
- Cleaning should be done at the end of your shift and when the storefront is slow
- Maintain open communication with your supervisor and coworkers regarding any issues that may arise
- Perform other duties as assigned by a supervisor