What are the responsibilities and job description for the Baker Shift Lead position at Carlo's Bakery Port Authority?
Position Summary:
As a Carlos Bakery Shift Lead, it is your role to ensure a positive customer experience by being the leading example to your co-workers. Being professional, a team player and showing a cooperative spirit to motivate the staff to providing courteous, friendly, and efficient customer service.
Shift: 7:30am - 4:00pm, 4:00pm - 12:15pm
PERFORMANCE RESPONSIBILITIES:
- Arrive to work promptly and in full uniform on your scheduled shift
- Greet every customers and ensure they are being taken care of according to company standards
- Ability to resolve customer issues quick and efficiently
- Ensure the work areas and store overall looks presentable, clean and setup according to company standards at all times
- Ensure product quality by checking freshness, rotating products, and removing out-of-date products
- Make sure the HACCP logs are being filled out the correctly and on time daily
- Help ensure the P.O.’s are being executed in a timely manner daily
- Study our product list and be knowledgeable to explain to customers and co-workers
- Package, weigh, and price all baked goods & merchandise according to standards
- Be an expert at all stations for service. I.e.-hosting, selling, boxing, coffee service, etc.
- Abide by company policy with respect to dress code: hair properly tied back with hairnet.
- Follow our cash handling procedures when using the POS to process customer orders
- Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices
- Ensure that all shelves and displays are properly stocked, front-facing, and up to standards
- Maintain back box and daily operational stock in good working order
- Answer telephone calls with excellent phone etiquette and transfer the call according to appropriate department
- Operate and sanitize all Bakery equipment in a safe and proper manner
- Cleaning implantation at end of your shift and whenever the storefront is slow
- Maintain open communication with your supervisors and coworkers regarding any issues or specials that may arise
- Preform inventory management utilizing inventory system
- Preform in store walk through internal audits
- Train / instruct new hires on responsibilities, policies, & best practices
JOB REQUIREMENTS:
- Experience in a customer focused work environment is required
- Food service and hospitality experience is preferred
- High school diploma or equivalent is required
- Experience working in a busy environment
- High energy and engaging personality
- Professional demeanor
- Ability to work on your feet for extended periods of time (8 hours a day)
- Ability to work flexible hours, including weekends and holidays (required)