What are the responsibilities and job description for the Client Service Specialist – Carlisle Medical position at Carlisle Medical, Inc.?
Home Office: Mobile, Alabama
Multiple shifts available | Full-Time & Part-Time options
Why Carlisle Medical?
For 46 years, Carlisle Medical has set the standard in workers’ compensation benefit management. As a fast-growing, privately held industry leader, our mission is simple yet vital: we partner with clients to ensure injured workers get the medications they need – with the highest care while fast and accurate.
If you are a natural problem-solver who genuinely loves helping people, thrives in a dynamic environment, and is eager to learn, your career starts here.
What You will Do
You will be the heartbeat of our client support team acting as a key bridge between injured workers, doctors, pharmacies, and workers compensation adjusters.
- Manage Communications: Handle multiple lines of communication including, email, text, phone, and system messaging with professionalism, empathy and speed.
- Facilitate Care: Assist pharmacies with medication adjudication and prepare/maintain claimant profiles in our network.
- Coordinate Solutions: Serve as the primary liaison to ensure medication benefits are accurately assigned and updated across multiple platforms.
- Deliver Data Support: Fulfill client reporting needs and keep system records complete and up to date.
What You Bring to the Team
- People-First Mentality: Exceptional active listening skills, client interaction etiquette, and a passion for turning challenges into positive experiences.
- Systems Proficiency: A quick learner who is comfortable navigating multiple software systems simultaneously and proficient in Microsoft Office.
- Communication: Sound grammar, spelling, and writing skills, paired with the ability to read and interpret detailed reports.
- Experience: 3 years of customer service or telephonic experience preferred (though an equivalent blend of education and hands-on training is welcome).
Associate Benefits
We invest in our people because you are the core of our success. Enjoy a robust benefits package designed to support your health, wealth, and work-life balance.
- Competitive pay structure
- Health and Dental Insurance
- 401 (k) Retirement Plan
- Paid Time Off (PTO) & Vacation
Salary : $34,224 - $47,038