What are the responsibilities and job description for the Industrial Product Support Technician position at Carlisle Fluid Tech?
Put your mechanical or electrical skills to work helping customers diagnose and resolve issues with industry-leading spray technologies
Job Title: Industrial Product Support Technician
Schedule: Monday - Friday 7am-4pm or 8am-5pm
Pay: $30-$38/hr based on experience
WHY BINKS?
- Health benefits and programs - medical, vision, dental, life insurance and more
- Additional benefits 401(k), short term disability, long term disability
- Paid Time Off, accrued per pay period
- 11 paid holidays
SUMMARY:
As a Industrial Product Support Technician , you will serve as a primary point of contact for customers seeking technical assistance with Binks products and systems. This role requires strong problem-solving skills, technical aptitude, and a customer-first mindset. You will work closely with engineering, product, and customer service teams to resolve technical issues, provide product guidance, and ensure customer satisfaction.
PRIMARY RESPONSIBILITIES:
- Respond to customer inquiries regarding technical issues via phone, email, and online platforms.
- Troubleshoot product and system issues and provide step-by-step technical guidance.
- Document and track technical support cases using internal systems.
- Collaborate with engineering and product teams to resolve complex technical problems.
- Assist in the creation and maintenance of technical documentation and FAQs.
- Provide feedback to product teams based on customer experience and recurring issues.
- Support product testing and validation efforts as needed.
- Maintain up-to-date knowledge of Binks products and technologies.
- Support Global Customer Service Leadership in analyzing service trends and improving processes.
QUALIFICATIONS:
- Associate degree in a technical field or equivalent experience.
- 2 years of experience in a technical support or customer-facing technical role.
- Strong troubleshooting and analytical skills.
- Excellent communication and interpersonal skills.
- Familiarity with ERP, CRM and Customer Service systems.
- Ability to work independently and manage multiple priorities.
PREFERRED:
- Experience in coatings, adhesives, or industrial automation industries.
- Knowledge of fluid handling systems and spray technologies.
- Experience with technical documentation and knowledge base systems.
Salary : $30 - $38