Dispatcher

EBZ - Dispatcher

Dispatcher

Position Profile

This position is responsible for ensuring a high level of customer service, efficient cargo pick-up and delivery, and optimal equipment turn-time.

Essential Duties

• Operate safely and in compliance with all established HSSE policies and procedures

• Responsible for the routing, scheduling and dispatching of drivers, equipment and freight loads going out daily/nightly and reporting activities to the Operations group

• Ensure that all container numbers, times and dates are received from drivers and enter into the dispatch system

• Provides excellent customer service on the phone and when arranging for pick-ups and deliveries

• Communicates with various customer sites to coordinate the movement of freight

• Assist customers with setting appointments and with other issues at locations

• Support the safe operation of all trucks, drivers and related trucking operations

• Performs administrative functions such as printing delivery receipts, manifest shipments for trailers, create freight bills, trace shipments, etc.

• Support 100% compliance with all transportation and safety regulations, Federal, State and WISHA

• Prepare a variety of reports for operations, customers and for internal use

• May assist with trucking and warehouse operations, as needed

• Perform other duties as assigned

Qualifications

• High school diploma or GED

• Minimum of two years transportation / dispatch experience

Knowledge, Skills, and Abilities

• Sound understanding of DOT regulations, HazMat and OTR experience preferred

• Proficient use of MS Office Suite including Word, Outlook and Excel

• Excellent verbal, written and listening communication skills

• Ability to multi-task and prioritize and exhibit team player attitude

• High level of interpersonal skills to handle sensitive and confidential situations

• Demonstrate poise, tact and diplomacy

We’re committed to taking care of you and your family, today and in the future. 

Here’s what you can look forward to:

• Compensation
  • Competitive base annual salary range: $23.90 - $37.00, depending on experience and qualifications
• Health & Wellness
  • Employer subsidized medical, dental, and vision coverage for you and your family/dependents.
  • Employer‑paid life insurance, accidental death and dismemberment (AD&D), and short‑term and long-term disability coverage 
• Retirement
  • Generous 401(k) plan with a 4% company match
• Paid Time Off
  • 2 weeks’ vacation annually
  • 7 company holidays 
  • 7 days of sick leave annually
• Extras that Make a Difference
  • Up to $5,250 per year in tax-free educational assistance to assist with career development and growth
  • Annual boot reimbursement

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