What are the responsibilities and job description for the Customer Service Manager position at Carlie C's IGA?
Customer Service Manager
Carlie C's IGA is seeking a self motivated individual who possesses experience in Customer Service Management in a busy retail environment. A Customer Service Manager at Carlie C’s IGA realizes that providing prompt and friendly customer service is priority #1. Being courteous and cooperative with both the customer and coworker is a critical aspect of maximizing sales and building business for years to come.
Responsibilities
- Follow Carlie C’s procedures in handling cash, checks, coupons, gift certificates, food stamps and WIC vouchers.
- Maintain correct cash flow.
- Service customer's need(s) with a smile.
- Effectively and promptly process the sales of Lottery Tickets, Money Orders, Money Transfers, Bill Pay, etc.
- Time manage multiple number of employees to include scheduling, adequate breaks and lunch hours.
- Keep front end of the store clean and professional in regards to counters, registers, and floors.
- Train and maintain the Uniform Policy among all subordinates.
- Train baggers to properly bag groceries according to Carlie C's bagging policies.
- Open/Close store as Manager on Duty when required.
- Other small tasks associated with the daily operations may be asked of you, as a Customer Service Manager.
Qualifications
- Prior experience for this position is preferred.
- Maintaining a neat, clean, and professional appearance is a must.
- Respond professionally under pressure to both employees and customers.