About the Role

Carley Foundry is seeking an organized, detail-oriented Customer Service and Pre-Production Coordinator to support customer orders and help keep pre-production work moving through our manufacturing operations. 

In this role, you will work closely with Customer Service, Engineering, Quality, and Production to maintain accurate order information, coordinate schedules, and keep customers informed. This opportunity is a good fit for someone who enjoys building customer relationships, managing details, and collaborating with others to meet deadlines

• Enter customer purchase orders into the system and maintain accurate order records.
• Monitor and coordinate daily schedules for pre-production parts.
• Prepare and distribute pre-production packets and supporting paperwork.
• Communicate with customers about order status, schedules, and inquiries.
• Coordinate with Engineering and Production Supervisors to support investment casting needs and timely delivery.
• Maintain customer stock lists and support inventory accuracy for stocking programs.
• Process Return Material Authorizations and related internal documentation.
• Maintain customer invoices, packing slips, and other records.
• Track timelines, prepare reports, and communicate issues that may affect customer commitments.
• Support quality initiatives, process improvements, and company safety requirements.

• High school diploma or GED required; a two-year degree is preferred.
• At least two years of relevant experience in customer service, sales, manufacturing, or a related industry.
• Strong communication and customer relationship skills.
• Excellent organization, accuracy, and attention to detail.
• Ability to manage multiple priorities and follow through on deadlines.
• Basic understanding of manufacturing and production concepts.
• Ability to work effectively with employees across office and manufacturing environments.
• Willingness to learn Carley Foundry’s products, processes, and quality standards.

Carley Foundry, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, age, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, protected veteran status, or any other status protected by applicable federal, state, or local laws.