What are the responsibilities and job description for the Lead Wait Staff 11am-730p position at CARLETON-WILLARD VILLAGE?
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Working as a peer of the wait staff, responsible for training, mentoring and coordination of details, ensuring excellent customer service is provided to residents and guests.
Essential Duties and Responsibilities:
- Responsible for training new wait staff.
- Expected to be fully knowledgeable about the day’s menu and special, to be able to answer any questions from staff and residents.
- Completing opening and closing side work.
- Waiting on tables.
- Bussing and resetting tables.
- Overseeing that the wait staff are completing their side work.
- Responsible for making sure the dining room is set up and ready to go for service.
- Must be able to handle any resident’s concerns.
- Helping residents to their tables.
- Assisting residents with buffet service.
- Help maintain a clean and organized work environment.
- Committed to working with residents and families to develop and implement strategies that promote person-centered care.
- Applies "5 Star" customer service approach in all aspects of job.
- Adheres to all company policies, procedures, and standards of conduct.
- Reports to the appropriate managers any known or suspected violations of policy and procedures, regulations or standards of conduct.
- Attends required in-services and training.
- Performs additional duties as assigned.