Lead Wait Staff 11-730p

Working as a peer of the wait staff, responsible for training, mentoring and coordination of details, ensuring excellent customer service is provided to residents and guests.

Essential Duties and Responsibilities:

• Responsible for training new wait staff.
• Expected to be fully knowledgeable about the day’s menu and special, to be able to answer any questions from staff and residents.
• Completing opening and closing side work.
• Waiting on tables.
• Bussing and resetting tables.
• Overseeing that the wait staff are completing their side work.
• Responsible for making sure the dining room is set up and ready to go for service.
• Must be able to handle any resident’s concerns.
• Helping residents to their tables.
• Assisting residents with buffet service.
• Help maintain a clean and organized work environment.
• Committed to working with residents and families to develop and implement strategies that promote person-centered care.
• Applies "5 Star" customer service approach in all aspects of job.
• Adheres to all company policies, procedures, and standards of conduct.
• Reports to the appropriate managers any known or suspected violations of policy and procedures, regulations or standards of conduct.
• Attends required in-services and training.
• Performs additional duties as assigned.

• Minimum 2 years of experience as a wait staff.
• Excellent customer service skills especially with geriatric patients.
• Ability to read, write and communicate in English.

Americans With Disability Specifications

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is not exposed to weather conditions.

The noise level in the work environment is usually moderate.

Carleton-Willard Village is committed to providing equal opportunity for employment and advancement to all team members and potential team members. Carleton-Willard Village does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/ or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations.