What are the responsibilities and job description for the Access Services Specialist position at Carleton College?
Job Title: Access Services Specialist
Department: Library
Classification: Non-Exempt
Grade: 10
FTE/Working Schedule: 1.0
Department: Library
Classification: Non-Exempt
Grade: 10
FTE/Working Schedule: 1.0
Position Overview:
The Access Services Specialist is a member of the Access Services Department, and has primary responsibility for supervising the Gould Library circulation desk. This position is responsible for hiring, training, and supervising approximately 40-45 student workers and providing excellent customer service to faculty, staff, students, and the public. This position is also responsible for reshelving physical materials.
Carleton College is a member of Bridge, a collaborative consortium with the St. Olaf College Libraries. As a member of this consortium, the Access Services Specialist works collaboratively with peers at the St. Olaf Libraries to provide services for Carleton and St. Olaf.
Compensation:
The expected starting hourly range for this position is between $28.17 - $28.80. pay will be adjusted based on job-related factors permitted by law, such as experience and training; licensure and certifications; market factors; departmental budgets; and responsibility.
Essential Job Functions/Responsibilities:
- Hires, trains, schedules, supervises, and evaluates Access Services student circulation desk and stacks maintenance workers. Coordinates scheduling to ensure complete staffing and smooth functioning of the Access Services desk during all hours the library is open.
- Provides on-site assistance to patrons and student workers related to all aspects of public service (check in/out, holds, recalls, patron records, renewals, space reservations and technology). Answers questions about access services, explains library policies, and directs patrons to appropriate library staff members or departments.
- Monitors and documents student employee attendance and approves timesheets in Workday.
- Creates and maintains training documentation for Access Services student desk and stacks workers.
- In collaboration with other Access Services staff, maintains ongoing communication with student workers and Evening Supervisors on library and Access Services policies and procedures.
- Prepares items for transport via courier to St. Olaf and Minitex consortium. Processes incoming courier items.
Additional Job Responsibilities:
- Provides back up to other areas of Access Services at the direction of Head of Access Services & Technology.
- Fully participates in the College and Gould Library Inclusion, Diversity and Equity efforts.
- Participates in departmental, library, and consortium committees and working groups.
- Participates in appropriate Bridge working groups, meetings, and functions. Other duties as assigned.
Supervision Received and Exercised:
- Directly supervise a team of 14-18 undergraduate student staff Resident Assistants by providing on-going feedback, development, and support through consistent one-on-one meetings as well as formal feedback through performance evaluations.
- Conduct weekly staff meetings with Resident Assistants to provide information, coordinate initiatives, assist with residential issues, and provide on-going training and development.
- Assist in the creation and facilitation of the Resident Assistant Training and Development program, including pre-academic year orientation, pre-term trainings and on-going development throughout the year.
- Share in the responsibility for the recruitment, interviews, and selection of Resident Assistants.
Education/Experience/Skills:
Required:
- Bachelor's degree OR 4 years of related experience OR equal years of combination of education and related experience
- Supervisory experience required. Demonstrated customer service orientation
- Technological proficiency and a demonstrated aptitude for learning new software and systems.
- Strong organizational skills
- Willingness to adapt to a rapidly changing environment and eagerness to learn new skills
Preferred:
- Demonstrated training experience
- Strong written and verbal communication skills
- Knowledge of Alma/Primo ILS
- Familiarity with best practices in circulation and stacks management
Must have the ability to understand and follow written and oral work instructions, operations, safety procedures, and hazardous labels.
Note: This position description is not intended to be all-inclusive. Employees may perform other related duties to meet the ongoing needs of the organization.
Note: A strong internal Candidate has been Identified
Review of applications begins immediately and continues until the hire is complete. We accept only online applications.
Carleton College is an AA/EEO Employer: We are committed to developing our staff to better reflect the diversity of our student body and American society. Members of underrepresented groups are strongly encouraged to apply.
Carleton also offers a robust suite of benefits including: A generous 403(b) retirement plan with a 10% employer contribution and 2% employee contribution. Medical, dental, vision, life and disability insurance. Paid time-off, including 15 vacation days, 8 paid holidays, 3, floating holidays, 2 weather days, and extra days at the end of the calendar year to make a continuous week off before New Year’s. Employee Assistance Program (EAP) for all employees. A dependent tuition program after six years of service.
Carleton also offers a robust suite of benefits including: A generous 403(b) retirement plan with a 10% employer contribution and 2% employee contribution. Medical, dental, vision, life and disability insurance. Paid time-off, including 15 vacation days, 8 paid holidays, 3, floating holidays, 2 weather days, and extra days at the end of the calendar year to make a continuous week off before New Year’s. Employee Assistance Program (EAP) for all employees. A dependent tuition program after six years of service.
Founded in 1866,
Carleton College
is a private, coeducational liberal arts college of roughly 2,000 students located in the historic river town of Northfield, Minnesota.
Carleton College occupies more than 1,000 scenic acres of campus, arboretum, over 100 campus buildings, and athletic fields. Located 40 miles south of Minneapolis and St. Paul, Carleton offers access to the cultural advantages of a major metropolitan area.Salary : $28 - $29
