What are the responsibilities and job description for the Service Technician position at Carl Zeiss SBE, LLC?
About Us: How many companies can say they’ve been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! What’s the role? The Service Technician ensures an exceptional customer service experience by inspecting and repairing damaged or defective products, preparing and communicating repair estimates, and maintaining high-quality standards. The role requires initiative, adaptability to seasonal repair volumes, and a strong focus on customer satisfaction. Sound Interesting? Here’s what you’ll do: Communicate daily with internal and external customers via email, phone, portals, and shared mailboxes. Inspect and repair optics, document condition, create and send estimates, and provide status updates. Troubleshoot customer issues, determine root causes, provide solutions, expedite corrections, and follow up to ensure resolution. Prioritize cases based on repair times, customer priority, and workload. Collaborate with Sales, Operations, and Consumer Service teams to meet service level goals. Liaise with HQ to obtain case updates, tool info, and repair data to continuously improve service capabilities. Identify process improvement opportunities that enhance operations and customer experience. Run daily reports on repairs, communications, backlogs, and returns; organize shared folders and monitor status. Track trends and recurring issues; communicate findings to Category Management and Leadership as needed. Assist Admin and Consumer Care teams during staffing shortages. Manage departmental administrative tasks, including spare parts requests, inventory, and other job-related duties. Proactively suggest improvements and collaborate with other departments to achieve company goals. Do you qualify? High school diploma preferred. Minimum 2 years of experience in relevant functions. Experience with at least one of the following platforms preferred: SAP, Salesforce.com. Self-motivated, highly organized, detail-oriented, with the ability to anticipate and solve problems, prioritize tasks, and manage multiple responsibilities. Strong team player with excellent collaboration skills. Basic proficiency in MS Office (Excel, Word, PowerPoint). Strong analytical, problem-solving, and technical skills. Customer service experience is a plus. Working Conditions and Special Demands: Working hours are from 8:00 am to 4:30 pm with a half-hour break for lunch to ensure coverage during business hours. This is an office-based position in the Hebron, Kentucky facility requiring in-office presence. We have amazing benefits to support you as an employee at ZEISS! Medical Vision Dental 401k Matching Employee Assistance Programs Vacation and sick pay The list goes on! Your ZEISS Recruiting Team: Maria Khalil Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends). Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people. In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together. Join us today. Inspire people tomorrow. Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity. Apply now! It takes less than 10 minutes.