What are the responsibilities and job description for the Technical Support Engineer I position at Carl Zeiss Meditec USA, Inc.?
About Us: How many companies can say they’ve been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! What’s the Role? As a Technical Support Engineer I, you will be the critical link between our cutting-edge technology and our customers' success. You'll provide advanced technical support to end users, Field Sales and Service Representatives, as well as internal ZEISS teams and global partners. Your problem-solving expertise and collaborative spirit will help ensure our products perform at the highest standards, while maintaining a customer-centric approach in every interaction. Sound Interesting? Here’s what you’ll do: Respond to complex technical inquiries from Field Service Engineers, Sales, Customer Service, Parts, and customers via phone, email, and chat. Analyze technical requests and resolve customer issues with clear, concise solutions. Contribute to and maintain the internal technical knowledge base. Continuously improve your technical knowledge of ZEISS products and services. Collaborate cross-functionally with Level 2 Support, Product Management, and Quality teams to resolve service-related issues. Support all applicable ZEISS products within your designated portfolio. Handle general inquiries with professionalism and redirect misrouted calls when necessary. Demonstrate professionalism, empathy, and active listening in all customer interactions. Adapt to evolving departmental processes and embrace continuous improvement. Do you qualify? Bachelor’s degree in Computer Science, Information Technology, or related field (Note: Equivalent technical experience may substitute year-for-year) Minimum of 3 years of experience in a Technical Support Engineer or similar technical role CompTIA Security certification Strong technical troubleshooting and analytical skills Experience with basic electronics, mechanics, optics, and personal computers Proficiency with Microsoft Office Suite Experience using SAP or CRM systems Excellent written and verbal communication skills Good-to-Haves: Familiarity with ophthalmic or microscopic equipment CompTIA Network certification Intermediate knowledge of operating systems (Windows 7 and above) Strong understanding of networking setups and protocols Experience gathering and reviewing log files Additional technical certifications Knowledge of the ophthalmic industry Working Conditions and Special Demands: Location: The role is primarily based in Dublin, CA. Hybrid Work: 3 days in the office, 2 days remote. The hourly pay range for this position is $40.00 - $50.00. The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent. This position is also eligible for a performance bonus. We have amazing benefits to support you as an employee at ZEISS! Medical Vision Dental 401k Matching Employee Assistance Programs Vacation and sick pay The list goes on! Your ZEISS Recruiting Team: Maria Khalil Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends). Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people. In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together. Join us today. Inspire people tomorrow. Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity. Apply now! It takes less than 10 minutes.
Salary : $40 - $50