Program Support Assistant

The Phoenix VA Health Care System's Mental Health department is actively recruiting for two Program Support Assistants. The incumbents will assist with programming, performing record keeping duties, customer service and data tracking, as well as providing miscellaneous support as needed to the staff of the program.

Qualifications:

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/11/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For the GS-05 position you must have served 52 weeks at the GS-04.
For the GS-06 position you must have served 52 weeks at the GS-05.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.


You may qualify based on your experience and/or education as described below:

Grade Determinations:

• Program Support Assistant - GS-05:
  • Specialized Experience: Applicants must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization.
    • Examples of specialized experience would typically include, but are not limited to:
      • Organizing and maintaining an efficient and effective office operation; provides administrative support; receives and responds to, on own initiative, those administrative correspondence which do not require supervisory action; Composes and types routine correspondence; Receives, screens, and distributes all incoming material, handles routine correspondence personally with minimal instructions and coordinates routine administrative matters with other medical center departments. OR,
  • Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4-year course of study above high school leading to a bachelor's degree with courses related to the occupation. OR,
  • Combination: Applicants may also combine education and experience to qualify at this level.
    • For GS-5 level positions, only education in excess of the first 60 semester hours of a course of study leading to a bachelor's degree is creditable toward meeting the specialized experience requirements. Two full academic years of study, or 60 semester hours, beyond the second year is equivalent to 1 year of specialized experience.
• Program Support Assistant - GS-06:
  • Specialized Experience: Applicants must possess at least one (1) full year of specialized experience equivalent to the next lower grade level (GS-05) in Federal Service that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of this Program Support Assistant position, and that is typically in or related to the position to be filled.
    • Examples of specialized experience would typically include, but are not limited to:
      • Conducting data collecting, compiling data, tracking data and statistical information from existing databases; coordinating incoming data from a variety of sources, reviewing documents, reports and/or applications for omissions and inconsistencies; ensuring data entry is complete and accurate; generating a variety of reports; maintaining appointment calendar, scheduling, coordinating meetings, preparing meeting minutes and scheduling conferences and serving as timekeeper.

NOTE: Experience must be fully documented on your resume and must include job title; duties; month and year start/end dates AND hours worked per week.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Responsibilities:

Duties may include, but are not limited to:

• Serve as the primary Automated Data Processing Application Coordinator (ADPAC).
• Maintain calendars and independent schedules for clinical staff.
• Coordinate meetings, and arranges for space, room configuration, completes minute agendas and other administrative details.
• Perform work involving the collection, compilation and/ or tracking for data.
• Acts as Liaison for internal and external customers.
• Ensures trainees are properly in-processed to the medical center to include at orientation, computer access, privacy checks for PIV and obtain all initial mandatory training.
• Ensures all correspondence, especially controlled correspondence, meets established requirements and timelines.
• Responsible for purchasing supplies.
• Assists with clinic profile setup and modification requests.
• Provides backup for the timekeeper, travel & training requests, labor mapping and suspense item tracking.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.


Work Schedule: Monday-Friday - Hours can be discussed during interview
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant/ PD10689A & 13142O
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Authorized
Permanent Change of Station (PCS): Not Authorized

Salary : $42,611