Medical Administration Specialist

The incumbent serves as the Medical Administrative Specialist Training Coordinator for the Health Administration Service (HAS) at the Phoenix VA Healthcare System. The primary responsibility of the incumbent is the development and implementation of the ongoing training programs for employees within HAS, as well as, staff within other services that have responsibility for using HAS packages to perform their duties.

Qualifications:

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/16/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Clerical skills, computer skills, customer service, training employees, and creating spreadsheets. OR,
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level, you must have: a Ph.D. equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree, or LL.M. if related, that provided the knowledge, skills, and abilities necessary to do the work of this position. (One year of full-time graduate education is considered to be the number of credit hours that the school has determined to represent one (1) year of full-time study. If that information cannot be obtained from the school, 18 semester hours will be considered as satisfying the one (1) year of full-time study requirement. Note: If you select this option, a copy of your transcripts is required. Education cannot be credited without documentation. (TRANSCRIPT REQUIRED - must have conferred date of degree for full credit.) OR,
• Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond: Successfully completed graduate education and specialized experience, as described above, which meets the total qualification requirement for the GS-11 grade level. Note: If you select this option, a copy of your transcript(s) is required. Education cannot be credited without documentation. Your resume must indicate clearly the nature of your duties and responsibilities in each position and the number of hours a week spent in such employment..

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Responsibilities:

30 Day Hiring Model

The Department of Veterans Affairs is implementing a streamlined 30-Day Hiring Model designed to accelerate hiring while maintaining the highest standards of merit-based selection. This improved process reduces traditional hiring timelines by integrating early coordination, faster assessments, and efficient pre-employment actions. Applicants can expect a more transparent, predictable, and efficient hiring journey from announcement to entry on duty.

What Applicants Can Expect

• Expedited Candidate Review Once the announcement closes, Human Resources will quickly review applications, issue certificates of eligible candidates the day after the announcement closes and refer applicants for hiring manager consideration.
• Quick Interviews & References

HR may arrange interviews and will request references within 3-5 days after being referred to the hiring manager.

• Streamlined Pre-Employment Requirements: Following a tentative offer, applicants should be prepared to complete required steps, such as fingerprinting and background check, credentialing, and medical examination within 3 days of the offer.
• Clear and Timely Communication: Applicants will receive clear communication at key milestones, including referral, tentative offer, and onboarding instructions.

After meeting pre-employment requirements, candidates will receive a final job offer and start date. Onboarding tasks may continue after starting, with HR ensuring timely completion for a smooth transition into VA service. If selected, applicants should be prepared to come on board within 30 days of the announcement closing.
The Medical Administration Specialist works as a member of the Health Administration Service to develop and administer training programs for the staff of HAS as well as administrative employees throughout the facility, outpatient clinics and CBOCs.

Duties include, but not limited to:

• Develops, reviews, analyzes, implements, conducts and evaluates training courses and programs related to HAS areas such as Eligibility/Enrollment, Access to Care, Beneficiary Travel, Scheduling, Ward Administration, Admissions, Special Programs, Decedent Affairs, Telephone Communications, Scanning, Release of Information, Insurance Collection, Privacy, Records Management, Consult Management, Non-VA Care Program as well as training on new directives and processes that interrelate within HAS sections/units and/or with other services.
• Monitor newly released Directives, Facility Policies, and released patches for their potential effect on HAS end-users and employees on a regular basis.
• Conducts and evaluates employee training needs assessments in order to provide guidance to HAS management and supervisory staff on establishing and operating internal training programs, developing or obtaining/purchasing training aids and selecting appropriate training resources.
• Develops the HAS training plan each fiscal year, as well as monthly training calendar of the days, times, and location of training programs for the service.
• Completes quality assurance studies of programs as required.
• Serves as the Tuition Support Coordinator for HAS. Incumbent determines appropriateness/completeness of request based on facility criteria, and gathers, tracks, and presents all HAS requests for tuition support to the Chief, HAS and/or Assistant Chief, HAS.

Work Schedule: Monday - Friday 7:30am - 4:00 pm
Telework: This position is not authorized for telework.
Position Description/PD#: Medical Administration Specialist/PD201440
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Authorized
Permanent Change of Station (PCS): Not Authorized

Salary : $78,117