Director of Operations Readiness & Delivery

Director of Operations Readiness & Delivery Job Category: Operations Requisition Number: DIREC004361 Posting Details Posted: October 30, 2025 Full-Time Hybrid LocationsShowing 1 location Franklin, TN 37067, USA Job Details Description POSITION SUMMARY The Director of Operations Readiness & Delivery, Restaurant Excellence, provides leadership and guidance to a team that directly supports the brand's strategic vision. The Director also works cross-functionally within the Restaurant Support Center (RSC) to ensure operational excellence for key initiatives, sales/profitability growth for Franchise and Company Operations, and support marketing and digital campaigns. ESSENTIAL FUNCTIONS May perform any or all of the following duties: Lead a multifunctional team to support the brand's operations teams and internal RSC cross-functional partners. Serve as the primary point of contact for Operations on key initiatives determined by leadership. Support the brand's Operations leadership administratively in preparation for CKE Board of Directors, ops committee, and internal leadership team meetings. Displays outstanding leadership skills by providing coaching, guidance, and development to direct and indirect reports. Provide thought leadership to enable sales/profitability growth while providing strategic direction to the brand’s fundamental principles. Work with the CKE Culinary team to develop new products during the ideation and testing phases. Key point of contact for Franchisees in support of operations initiatives, including support of quarterly ops committee meetings and annual conference. Coordinate and partner with the CKE Digital team in support of the First Party / Third Party delivery program. Attends seminars and completes additional training to stay current with industry trends. Conducts field visits in both Company and Franchise locations to provide feedback/monitor results of testing of key initiatives. Participates in company meetings, webinars, and conference calls. Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements. POSITION QUALIFICATIONS/CORE COMPETENCIES Must possess approximately eight (8) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant operations and previous experience leading a team. BA/BS Degree preferred. Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results. Must have a strong work ethic and a high level of confidentiality to ensure proper handling of sensitive information. Ability to effectively prioritize and manage multiple tasks and deadlines. Strong written and oral interpersonal communication skills WORK ENVIRONMENT Restaurant Support Center operates in a fast-paced, high-volume, deadline-driven environment. The role follows a hybrid work model, requiring a regular on-site presence in the office every Tuesday, Wednesday, and Thursday; Mondays and Fridays as needed to support the business. PHYSICAL DEMANDS Sitting for extended periods of time, using a telephone, typing, and/or operating a computer and/or mouse Travel as needed, approximately twenty (20)% THE COMPANY RETAINS THE RIGHT TO CHANGE OR ASSIGN OTHER DUTIES TO THIS POSITION AS DEEMED APPROPRIATE WITH OR WITHOUT NOTICE