What are the responsibilities and job description for the BDC SERVICE position at Carl Black Automotive Group?
Automotive Service Business Development Representative
Kennesaw, GA
At Carl Black Chevrolet Buick GMC, we service 125 vehicles per day thru our service department. Our Service Business Development Representative requires a keen sense of urgency to customer requests for scheduling service appointments to our dealership. Candidates must be able to multi-task several requests with immediate response. This is a Full-Time position that provides our benefits package with flexible schedule of 40 hours per week.
The Service BDC Representative position has a base hourly pay commission pay scale.
Job Duties:
- Handling service inquiries via phone/internet, making approx. 100-120 calls/day, setting appointments for the service advisors.
- Make outbound calls to remind customers of scheduled maintenance or recalls needed on their vehicles.
- Work closely with service department following through on all internet leads, and phone calls on a daily basis.
- Team Environment - we all work together to provide the best customer experience.
- Accountability - We track your metrics daily to ensure we are maximizing your opportunity, as well as providing the best experience for our clients.
Minimum Qualifications:
- Excellent PC skills with Microsoft office products.
- Must be able to effectively complete tasks in a deadline-driven environment.
- Strong verbal and written communication skills.
- Strong organization with great attention to detail.
- Self Motivated.
- Pleasant phone voice with great people skills.
- Must be able to perform in a fast paced environment.
- Must have an energetic phone personality and able to handle concerned customers.
- Must be able to work full-time hours, some nights, Saturdays, and/or Sundays.
Benefits:
- Hourly pay PLUS monthly commission based on performance.
- Flexible Schedule
- Paid vacation
- Medical and Dental insurance available
- Life insurance
- 401k