Program Manager - "AT HOME" Program

Job Title: Program Manager – “AT HOME”

Department: Client Services

Program: “AT HOME”

Reports To: Director of Housing Services

FLSA Status: Exempt/Salaried

Position Summary

The Program Manager is responsible for overseeing the day-to-day operations of the “AT HOME” Program. “AT HOME” is a site-based Permanent Supportive Housing (PSH) program, with 50 clients living at Espero Apartments. The program provides therapeutic and rehabilitative services to individuals with persistent mental illness, chronic health condition, substance use disorder and a history of chronic homelessness.

The Program Manager provides leadership in the implementation and administration of housing-first, trauma-informed, and client-centered services, ensuring that supportive housing goals are met in alignment with best practices and funding requirements. The Program Manager will supervise staff, coordinate services with internal and external partners, oversee program compliance, manage budgets, and ensure the effective delivery of wraparound support services to promote housing stability and improved quality of life for program participants.

Essential Duties & Responsibilities (inclusive but not exhaustive):

Program Management

• Responsible for the day-to-day operations and supervision of a multidisciplinary team.
• Work with Director of Housing in program development, monitoring, goal setting and growth.
• Ensure program compliance with funder requirements, including the program meeting funder required outputs/outcomes.
• Internal monitoring of client files through file and case reviews.
• Prepare, analyze, and submit all program reports.
• Management of program budgets to ensure compliance with budget limits, and agency/funder fiscal policies and procedures.
• Provide strong leadership within the program, Caritas and at the community level.
• Oversee contract monitoring visits.
• Ensure that relevant client services data is entered accurately and timely into HMIS per internal policies and ECHO standards.
• Share responsibility in on-call activities with other team members.
  
  
  

Supervision

• In collaboration with Director of Housing, make decisions regarding hiring, performance evaluations, promotion, and disciplinary action.
• Adhere to internal HR policies and procedures.
• Supervise a team of case managers and peer support specialists.
• Identify professional development needs of supervisees and facilitate professional growth of program staff.
• Develop, implement, and routinely update training protocol for team members.
• Review work schedules and delegate assignments appropriately.
• Maintain effective and appropriate communication with all supervisees and staff.
• Maintains regular supervision schedules with direct reports.
• Offsite and multi-site supervision will be required.
  
  
  

Organizational Support Functions

• Engage in agency and community planning and training functions.
• Comply with administrative procedures, reporting, and record keeping policies.
• Participate in organizational leadership opportunities, including the Caritas Leadership Team, through the established application and selection process.
• Embrace Caritas values and lead by example.
• Collaborate with other staff to ensure inter- and intra-departmental cooperation and coordination.
  
  
  

Community Support Functions

• Participate in community-wide coordination and training with regard to program.
• Serve on internal and external committees/task groups pertinent to program and client population.
• Represent program and agency at community and Pay for Success meetings.
  
  
  

Client Services

• Participate in community-wide coordination and training with regard to program.
• Serve on internal and external committees/task groups pertinent to program and client population.
• Represent program and agency at community meetings.
  
  
  

Other Duties

• Perform other duties as assigned by Director of Housing.
• Design an approved plan for professional development.
• Treat clients, staff, and the general public with courtesy, respect, and professionalism.
  
  
  

Qualifications:

Education

• Required – Bachelor’s degree from an accredited college/university required, social work or related degree preferred.
• Required – Master’s Degree from an accredited college/university with a major in one or more of the following areas: Social Work, Psychology, Sociology, Counseling, or other Human Services related fields.
• Required – Licensed Mental Health Professional (LMSW, LCSW, LPC, LPC-Associate, LMFT, PhD/Doctorate).
  
  
  

Experience

• Required – Minimum three years’ management and/or supervisory experience.
• Preferred – Minimum three years’ experience in case management.
• Required – Experience working with people experiencing chronic homelessness, mental health disorders, and/or substance abuse.
• Preferred - Experience providing clinical supervision.
• Strongly Preferred – Experience managing supportive housing and/or homeless services programs.
  
  
  

Computer Skills

• Experience utilizing Microsoft Office Suite and database systems (HMIS preferred) to manage documents, spreadsheets, and reports.
  
  
  

Language Skills

• Bilingual Spanish and/or ASL helpful
  
  
  

Knowledge, Skills, And Abilities

• Skills and competence to establish supportive trusting relationships with persons with severe and persistent mental illness and respect for client rights and personal preferences are essential.
• Ability to work effectively with and supervise members of an interdisciplinary team.
• Strong supervisory, management and leadership skills.
• Ability to understand, analyze and utilize data as a management tool.
• Budget management skills.
• Quality control and process improvement skills.
• Understanding and knowledge of professional case management.
• Ability to collaborate with a variety of stakeholders.
• Strong communicator –both written and verbally.
  
  
  

Salary/Benefits:

• Base Salary Range: $54,841-$72,113
• Employer paid health, dental, vision, life, short-term disability, and long-term disability insurance for employees.
• 14 Paid Holidays per year.
• 20 days of accrued PTO in year one with increases up to 31 days per year.
• Retirement plan with employer match.
• Discounted Rates on Gold’s Gym and Legal Shield memberships.
• Mileage Reimbursement.
• Monthly Phone Stipend.
• Monthly Paid Parking for employees who office from Downtown Location.
  
  
  

Application Requirement

Incomplete applications will not be reviewed or considered. To be considered for this position, applicants must submit all of the following:

• A detailed resume outlining relevant experience
• A cover letter tailored to the position
• A list of professional references
• A fully completed application
  
  
  

Applications missing any of these components will be considered incomplete and will not move forward in the review process.

Caritas of Austin is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.