What are the responsibilities and job description for the Bilingual Front Desk Receptionist – OBGYN Practice (English/Vietnamese or English/Spanish) position at Caring Women's OBGYN?
Bilingual Front Desk Receptionist – OBGYN Practice
Caring Women's OBGYN
Location: [Norcross, GA]
Employment Type: Full-Time and Part-time
Compensation: $15-20 per hour based on experience
About Us
Caring Women's OBGYN is a new, patient-focused women's health practice serving the North Georgia community. We're building a warm, professional team dedicated to providing exceptional care to women at every stage of life. Join us at the ground floor and help shape a growing practice.
Position Overview
We're seeking a friendly, organized, and preferred bilingual (English/Vietnamese OR English/Spanish) Front Desk Receptionist to be the welcoming face of our practice. This role is essential to patient experience — you'll be the first person our patients see and speak with, and a key member of a small, close-knit team.
Key Responsibilities
- Greet and check patients in and out in a warm, professional manner
- Schedule, reschedule, and confirm patient appointments across multiple providers
- Make appointment reminder calls and follow up on missed appointments
- Verify patient demographics, insurance information, and update records at every visit
- Collect copays, deductibles, and outstanding balances at time of service
- Answer multi-line phones, respond to patient inquiries, and route calls appropriately
- Manage incoming and outgoing faxes, scan documents into the EHR
- Assist patients with new patient paperwork and portal registration
- Coordinate referrals, imaging appointments, and lab orders as directed
- Maintain a clean, organized, and welcoming front desk and waiting area
- Protect patient privacy and follow all HIPAA guidelines
- Support the clinical team with administrative tasks as needed
Required Qualifications
- High school diploma or equivalent
- 1 years of front desk, customer service, or administrative experience (medical office preferred)
- Strong computer skills — comfortable learning new software (EHR, scheduling, email)
- Excellent verbal and written communication skills in both languages
- Professional appearance and demeanor
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational skills
- Reliable, punctual, and dependable attendance
- Ability to maintain patient confidentiality and comply with HIPAA regulations
- Must be able to pass a background check
Preferred Qualifications
- Prior experience in an OBGYN, women's health, or primary care setting
- Experience with eClinicalWorks (eCW) or similar EHR
- Knowledge of medical terminology, particularly OBGYN
- Experience verifying insurance eligibility and benefits
- Familiarity with commercial insurance
- Experience collecting copays and processing payments
- Basic understanding of CPT and ICD-10 coding
- Customer service or hospitality background
- Fluent in English AND either Vietnamese or Spanish (verbal and written)
Physical Requirements
- Ability to sit for extended periods at a computer workstation
- Occasional standing, walking, bending, and lifting up to 25 lbs
- Manual dexterity for typing, filing, and using office equipment
- Ability to hear and speak clearly on the phone and in person
Schedule
- Full-time, Monday–Friday
- [8:00 AM – 5:00 PM] with a one-hour lunch
- No evenings or major holidays
- Occasional flexibility required for practice needs
Compensation & Benefits
- Benefits eligibility begins after 90 days for full-time employees:
- 2 weeks paid time off (PTO) annually
- 401(k) with 3% employer match
- Paid holidays
Why Join Us
- Join a brand-new practice at the ground floor with room to grow
- Small, supportive team with direct access to physician leadership
- Predictable Monday–Friday schedule with no nights or weekends
- Make a meaningful impact in women's health in our community
- Opportunity to help shape workflows and processes
How to Apply
Please apply through Indeed with your resume and a brief note about why you're interested in joining our practice. Please indicate whether you're bilingual in Vietnamese/English or Spanish/English in your application.
Caring Women's OBGYN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Pay: $15.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Work Location: In person
Salary : $15 - $20