What are the responsibilities and job description for the Care Coordinator position at Caring Senior Service?
Care Coordinator — In-Home Senior Care
Company: Caring Senior Service
Location: Wilmington, North Carolina
Position: Full-Time Care Coordinator
Schedule: Monday–Friday, with occasional after-hours support as scheduled
Reports To: Agency Director / Home Care Manager
Position Summary
Caring Senior Service of Wilmington is seeking a highly organized, dependable, and compassionate Care Coordinator to manage caregiver schedules, coordinate client services, and support the daily operations of our growing in-home senior care agency.
The ideal candidate is an excellent communicator, a proactive problem-solver, and someone who thrives in a fast-paced environment where client needs and staffing priorities can change quickly.
Key Responsibilities
Caregiver Scheduling and Staffing
- Develop, maintain, and adjust weekly caregiver schedules.
- Match caregivers with clients based on availability, skills, location, and client preferences.
- Respond promptly to caregiver call-offs and arrange replacement coverage.
- Monitor caregiver attendance, punctuality, and scheduled hours.
- Help reduce overtime, missed shifts, and unnecessary travel.
- Coordinate new caregiver assignments and introductions.
Client Coordination
- Communicate regularly with clients and families regarding schedules and service changes.
- Address client concerns professionally and promptly.
- Coordinate new client service starts, changes, and cancellations.
- Follow up on client satisfaction and service quality.
- Escalate care-related concerns to the appropriate supervisor or nurse.
Caregiver Support
- Maintain positive relationships with caregivers.
- Assist with onboarding, orientation, and scheduling training.
- Help resolve scheduling conflicts and attendance concerns.
- Communicate expectations regarding professionalism and reliability.
- Support caregiver retention and employee satisfaction.
Administrative Responsibilities
- Maintain accurate scheduling and client records.
- Monitor electronic visit verification and missed clock-ins.
- Review caregiver hours for payroll accuracy.
- Communicate service changes affecting billing.
- Participate in weekly staffing and operations meetings.
- Maintain confidentiality and follow company policies.
Qualifications
Required
- High school diploma or equivalent.
- Minimum 1–2 years of scheduling, staffing, healthcare administration, or customer service experience.
- Excellent organizational and communication skills.
- Ability to manage competing priorities and urgent staffing situations.
- Strong computer skills, including Microsoft Office.
- Professional telephone and customer service skills.
Preferred
- Experience in non-medical home care, home health, hospice, or senior living.
- Experience scheduling caregivers, CNAs, or home health aides.
- Familiarity with home care scheduling software.
- Experience handling caregiver call-offs and client service issues.
Performance Expectations
Success in this position will be measured by:
- Consistent coverage of scheduled client shifts.
- Reduced last-minute staffing gaps.
- Accurate caregiver schedules and time records.
- Strong client and caregiver satisfaction.
- Timely communication and resolution of scheduling problems.
Improved caregiver retention and continuity of care.