Agency Director - In-Home Care Agency

Caring Senior Service of NE Dallas | Agency Director | In-Home Care Agency

Full-Time | Monday–Friday, 8am–5pm | Hybrid Role | Starting at $45,000/per year

Caring Senior Service of NE Dallas is seeking a full-time In-Home Care Agency Director to lead and grow our local office. This is a high-impact leadership opportunity ideal for someone with strong business acumen, hands-on care experience, and the ability to lead a team in a rapidly growing, mission-driven organization.

What You’ll Do:

As Agency Director, you’ll be responsible for overseeing and optimizing all aspects of local operations—from care coordination to financial performance—while building a strong, client-centered culture. You'll lead with empathy and excellence, ensuring the agency meets both regulatory requirements and the high standards of Caring Senior Service.

This role is ideal for a seasoned leader with a strong background in healthcare management, operations, or a related field—someone who can lead teams, drive growth, and deliver exceptional client outcomes.

Key Responsibilities:

Strategic Operations & Leadership

• Drive operational excellence through planning, audits, system oversight, and process improvements

• Inspire and lead a team of office staff and caregivers, promoting accountability and growth

• Lead by example, fostering a culture of service leadership, integrity, and high performance

Client & Caregiver Relations

• Conduct in-home consultations and safety assessments with compassion and precision

• Ensure caregivers are trained, supported, and delivering high-quality service

Compliance & Risk Management

• Ensure ongoing compliance with all state, federal, and local regulations

• Maintain all required licenses, accreditations, and documentation

Financial & Business Oversight

• Manage billing, payroll, and collections

• Monitor budgets and margins to ensure sustainable growth and profitability

Marketing & Community Engagement

• Act as the local face of the agency—developing referral relationships, representing the brand, and driving local outreach

• Lead local marketing efforts and sales strategies to grow the agency and reach more families in need

What We’re Looking For:

Leadership Experience:

• Minimum of 5 years in a management or director-level role, ideally within healthcare, home care, or a related service-based industry

• Proven experience in leading high-performing teams or departments

• Background in marketing and/or sales is strongly preferred

Skills & Attributes:

• Self-starter with excellent problem-solving, communication, and decision-making skills

• Organized, adaptable, and results-oriented

• A leader who leads by example—with empathy, integrity, and a drive for excellence

Physical Requirements:

• Able to lift up to 50 lbs, stand/sit for extended periods, and drive as needed

• On-call duties required, including occasional nights and weekends

Why Join Caring Senior Service?

At Caring Senior Service, you don’t just manage operations—you create meaningful impact. We are a mission-driven organization focused on helping seniors remain healthy, happy, and at home. As Agency Director, you will:

• Lead with purpose—directly improving the lives of seniors and their families
• Shape the future of our NE Dallas location, with the autonomy to build and grow
• Be part of a trusted national brand with 30 years of excellence in senior care
• Enjoy a collaborative, supportive culture that values innovation and leadership

This is more than a job. It’s a chance to lead with heart, grow a business, and be a vital part of something that truly matters.

Apply Today
To be considered, please submit your resume and a brief cover letter outlining your relevant experience and why you’re passionate about leading in senior care.