Medical Assistant/ Front and Back Desk Receptionist

Our growing primary care practice is seeking an experienced bilingual English / Creole Medical Front Desk Receptionist to join our team. The ideal candidate is professional, organized, and experienced in managing front office operations in a busy medical practice while providing excellent customer service to patients.

Responsibilities:

• Greet and check in patients in a courteous and professional manner
• Schedule and confirm patient appointments
• Perform insurance verification and eligibility checks
• Collect patient copays, deductibles, and outstanding balances
• Maintain accurate patient information in the EMR system
• Answer and direct phone calls
• Coordinate with clinical staff to ensure smooth patient flow
• Provide excellent customer service and patient support
• Hedis/MRA

Requirements:

• Previous front desk experience in a medical office (primary care preferred)
• Experience with insurance verification, copay collection, and deductibles
• Bilingual: English and Creole required
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Professional attitude and strong attention to detail

Qualifications

• Minimum 2 years of experience working at the front desk in a medical office or healthcare setting
• Fluent in English and Creole (required)
• Experience with medical scheduling and EMR systems
• Knowledge of insurance verification, copays, Hedis/RMA and patient registration
• Strong communication and customer service skills
• Excellent organizational and multitasking abilities
• Professional appearance and demeanor
• High school diploma or equivalent (Associate degree preferred)

Preferred Skills

• Experience with EMR systems such as eClinicalWorks, Athenahealth, Kareo, or similar
• Familiarity with medical terminology
• Experience handling referrals and prior authorizations

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Pay: $18.00 - $20.00 per hour

Benefits:

• Paid time off
• Paid training

Work Location: In person

Salary : $18 - $20