What are the responsibilities and job description for the Front Operations Patient Coordinator position at Caring Health Center, Inc.?
Front Operations Patient Coordinator Job Category: Office and
Administrative Support Requisition Number: FRONT001026 Full-Time On-site
Springfield, MA 01103, USA Reports to: Front Office Operations Manager
Salary/Status: Non-Exempt Department: Front Office Minimum Requirements:
High school diploma with 1-2 years related experience. Prefer candidate
with previous experience in the medical field as a medical assistant,
switchboard/call center/receptionist, medical records coordinator or
insurance professional. Knowledge of medical terminology preferred
including Health Insurance Portability and Accountability Act (HIPAA).
Detail-oriented; able to work accurately and efficiently in a fast paced
environment where multi-tasking is required. Must have strong time
management and organization skills and self-discipline. Bilingual,
articulate in conversational interpretation. Must possess the ability of
positively interacting with patients, personnel, visitors and the
general public. Must show discretion in the handling of confidential
information. Must possess the ability to work independently, problem
solve and make decisions when necessary. Computer literate in basic word
processing applications and data entry. Friendly, reliable, and
professional both in behavior and appearance. Ability to establish and
maintain effective working relationships with other employees,
individuals seeking assistance and the general public. Principle
Responsibilities and Duties: Responsible for the accuracy and
completeness of the data entry of patient information into the computer.
This data entry includes various patient information, as well as
relevant insurance. Efficiently schedules medical appointments of
returning and new patients Maintains current knowledge of the time
requirements of various categories of patient visits, preferences and
work schedules of various physicians. Oversight of all patient/visitor
activity; knowledge of reason and presence in clinic. Coordinates and
schedules appointments for the deaf and hearing impaired. Makes patient
reminder calls in a timely fashion. Track attention to patient/visitor
needs and determine whether same are met in a timely fashion. Ensure
that waiting area, front entry and reception desk are orderly and
professional in appearance. Monitor safety and noise level in waiting
area. Handle inquiries (regarding hours, location, programs, patient
eligibility, etc.) in a professional manner. Refer acutely ill patients
to nursing for triage in person or over the phone. Verify patient
eligibility via Internet access Eligibility Data Service (EDS) as well
As Other Systems. Complete Required Paperwork For Intake Process.
Prepare and dispense appropriate forms to patients. Inquire of all
patients as to any change in address, phone, financial or insurance
status. Photocopy identity and income statements, check stubs, route
patients with incomplete information to Front Office Operations Manager.
Assist patients in filling out forms, review medical and intake forms
for accuracy and completeness. Assist with interpretation and recruits
other language interpreters as needed. Provide information to patients
regarding entitlement policies and procedures under the supervision of
the Front Office Operations Manager. Assist with scheduling and check
out of patients. Maintain daily log of patient encounters. Provide daily
report of new patient visits as required. Carry out other tasks as
requested in situations where participation may be required. Maintain
work area in a clean, organized and orderly fashion to facilitate
interactions with other staff and to reflect well on the health center
as viewed by the public. Maintain adequate supplies of necessary intake
Paperwork. Orders As Appropriate. Qualifications Motivations Required
Flexibility: Inspired to perform well when granted the ability to set
your own schedule
Administrative Support Requisition Number: FRONT001026 Full-Time On-site
Springfield, MA 01103, USA Reports to: Front Office Operations Manager
Salary/Status: Non-Exempt Department: Front Office Minimum Requirements:
High school diploma with 1-2 years related experience. Prefer candidate
with previous experience in the medical field as a medical assistant,
switchboard/call center/receptionist, medical records coordinator or
insurance professional. Knowledge of medical terminology preferred
including Health Insurance Portability and Accountability Act (HIPAA).
Detail-oriented; able to work accurately and efficiently in a fast paced
environment where multi-tasking is required. Must have strong time
management and organization skills and self-discipline. Bilingual,
articulate in conversational interpretation. Must possess the ability of
positively interacting with patients, personnel, visitors and the
general public. Must show discretion in the handling of confidential
information. Must possess the ability to work independently, problem
solve and make decisions when necessary. Computer literate in basic word
processing applications and data entry. Friendly, reliable, and
professional both in behavior and appearance. Ability to establish and
maintain effective working relationships with other employees,
individuals seeking assistance and the general public. Principle
Responsibilities and Duties: Responsible for the accuracy and
completeness of the data entry of patient information into the computer.
This data entry includes various patient information, as well as
relevant insurance. Efficiently schedules medical appointments of
returning and new patients Maintains current knowledge of the time
requirements of various categories of patient visits, preferences and
work schedules of various physicians. Oversight of all patient/visitor
activity; knowledge of reason and presence in clinic. Coordinates and
schedules appointments for the deaf and hearing impaired. Makes patient
reminder calls in a timely fashion. Track attention to patient/visitor
needs and determine whether same are met in a timely fashion. Ensure
that waiting area, front entry and reception desk are orderly and
professional in appearance. Monitor safety and noise level in waiting
area. Handle inquiries (regarding hours, location, programs, patient
eligibility, etc.) in a professional manner. Refer acutely ill patients
to nursing for triage in person or over the phone. Verify patient
eligibility via Internet access Eligibility Data Service (EDS) as well
As Other Systems. Complete Required Paperwork For Intake Process.
Prepare and dispense appropriate forms to patients. Inquire of all
patients as to any change in address, phone, financial or insurance
status. Photocopy identity and income statements, check stubs, route
patients with incomplete information to Front Office Operations Manager.
Assist patients in filling out forms, review medical and intake forms
for accuracy and completeness. Assist with interpretation and recruits
other language interpreters as needed. Provide information to patients
regarding entitlement policies and procedures under the supervision of
the Front Office Operations Manager. Assist with scheduling and check
out of patients. Maintain daily log of patient encounters. Provide daily
report of new patient visits as required. Carry out other tasks as
requested in situations where participation may be required. Maintain
work area in a clean, organized and orderly fashion to facilitate
interactions with other staff and to reflect well on the health center
as viewed by the public. Maintain adequate supplies of necessary intake
Paperwork. Orders As Appropriate. Qualifications Motivations Required
Flexibility: Inspired to perform well when granted the ability to set
your own schedule