Branch Manager

Job Summary

The Administrator is responsible for overseeing and directing all branch operations to ensure organizational success. This role manages and supports branch staff, drives business development efforts to achieve financial and performance goals, and maintains high levels of client and caregiver satisfaction. The Administrator partners closely with Business Development, Nursing Services, and Human Resources to support growth, care quality, workforce management, and overall branch performance. This position also ensures full compliance with all federal, state, and local regulations, as well as company policies and procedures. Strong leadership, operational oversight, and a commitment to service excellence are essential for success in this role.

Key Responsibilities

• Lead and support branch staff to ensure strong performance, teamwork, and consistent operations, including providing coverage for all branch positions during vacations, leaves of absence, or vacancies.
• Drive business and client growth through proactive relationship-building with clients, families, referral partners, and community organizations.
• Oversee client onboarding and service planning to ensure individualized, compliant, and high-quality care plans.
• Conduct initial and ongoing client evaluations to monitor care quality, satisfaction, and evolving needs.
• Manage client authorizations, billing accuracy, and shift reconciliation to support revenue integrity and financial goals.
• Ensure regulatory and licensing compliance across client files, documentation, EVV requirements, and service delivery.
• Partner with Business Development, Nursing Services, and Human Resources to support growth, care quality, and staffing needs.
• Manage office operations including new hire orientation, training, documentation accuracy, and office organization.
• Monitor KPIs, compliance metrics, and operational performance, communicating insights and driving continuous improvement.
• Respond promptly to incidents, service issues, and client concerns to maintain excellent customer service and high satisfaction.

Essential Job Functions (Required to perform with or without reasonable accommodation)

• Maintain regular, reliable and predictable attendance.
• Strong interpersonal skills and ability to work effectively with others.
• Respond promptly and professionally to business needs, client concerns, caregiver issues, and operational disruptions.
• Maintain accurate, timely and compliant records and documents.
• Exercise sound judgment, problem-solving, and decision-making skills.
• Communicate clearly and professionally with caregivers, clients, families, and internal teams.
• Adhere to all company policies, confidentiality rules, safety requirements and regulatory obligations including HIPAA.
• Work effectively in fast-paced, dynamic environment, adjusting to shifting priorities and performing the critical day-to-day duties independently with minimal supervision.

Education and Experience

• At least 2 years of management or supervisory experience with direct reports
• Experience in home care, healthcare, or a related service-based industry preferred
• Bachelor’s degree in Healthcare Administration, Business, Human Resources, or a related field preferred

Working Conditions

• Ability to remain in a stationary position for extended periods (office environment)
• Ability to operate standard office equipment or tools required for the position
• Ability to move about the work area and between sites as needed

Work Location: Caring for Others Branch

Work Hours: Monday – Friday, 8am – 5pm

Supervisory Responsibilities: Yes

Required Travel: Local travel and occasional travel for training or meetings

About Us

Caring for Family of Companies provides high-quality, compassionate care for aging and disabled adults in their homes. From our start in 2007, our mission has been to make sure that golden years stay golden, helping clients maintain independence and dignity with support they can trust.

We’re not just about client care; we’re about people, both the clients we serve and the employees who make that care possible. With over 500 employees across multiple locations in Oregon, we continue to grow. Our core values; excellence, compassion, honor, and integrity, guide how we work with clients, families, and each other.

Benefits

• Paid Time Off
• Paid Holidays
• Medical – Generous Allowance for Employee and Dependents
• Dental – Company Paid
• Vision – Company Paid
• Employee Assistance Plan – Company Paid
• Voluntary Benefits - LTD, Life, Accident and more
• 401k with Company match

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Caring for Family of Companies is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.