Staffing Scheduling Manager

Description

WHO YOU ARE - we seek out people who are ...

• Driven by an inner sense of purpose to impact others
• Driven by a collaborative, whatever-it-takes, get-it-done mindset
• Driven by a commitment to excellence in their role
• Are pro-active, innovative, and experts in their own unique areas
  
  

Who We Are

• We're a family-owned and family-focused organization elevating the bar for in home care services
• We’re cultivating a team of mission-focused, driven experts who embody our vision and culture
• We provide the highest caliber of service and support to the growing number of communities, employees, and clients that we serve
• We are dedicated to creating an invigorating and purpose-filled work culture and valuable careers for every member of our team of world changers.
• Learn more about how we’re raising the bar in new ways at: https://www.youtube.com/watch?v=9RuitZ9CoKk!
  
  

Drive Impact. Build Teams. Deliver Exceptional Care.

At Caring for Others, we don’t just fill shifts—we build meaningful connections that improve lives. We’re looking for a high-performing Staffing Manager who thrives in a fast-paced environment, is passionate about people, and knows how to turn scheduling into a strategic advantage.

If you’re someone who can balance strategic business fulfillment with human connection, this is your opportunity to play a critical role in delivering outstanding care while leading and developing a dedicated, strong, and efficient Caregiver workforce.

ROLE RESPONSIBILITIES – what you’ll own and lead as a Staffing Manager

Own the Schedule. Deliver Excellence.

• Create and manage daily and long-term caregiver schedules to ensure 100% shift coverage and at least 98% fulfillment of authorized client hours
• Strategically match Caregivers to clients based on skills, availability, location, and compatibility
• Eliminate open hours and proactively solve scheduling gaps in real time
• Coordinate schedules across new client admissions, discharges, and staffing changes
  
  

Actively Lead & Develop Caregivers

• Manage caregiver performance through coaching, feedback, and accountability
• Partner with HR to conduct performance reviews, improvement plans, and investigations
• Drive engagement and retention through consistent outreach and relationship building
• Ensure all caregivers are trained, compliant, and fully qualified before assignment
  
  

Optimize Operations & Utilization

• Maximize use of authorized hours while minimizing overtime
• Analyze reports to improve efficiency, utilization, and satisfaction
• Pre-schedule new hires to ensure immediate productivity from day one
• Maintain accurate data across HRIS and healthcare management systems
  
  

Deliver Exceptional Service

• Serve as a key point of contact for Clients and Caregivers, providing prompt, professional support
• Troubleshoot scheduling issues, call-offs, and timekeeping discrepancies
• Ensure accurate EVV tracking, clock-ins/outs, and documentation
• Maintain a high standard of responsiveness via phone, email, and in person
  
  

What Success Looks Like

• Zero open shifts and seamless schedule coverage
• High Caregiver retention and engagement
• Strong Client satisfaction and seamless continuity of care
• Accurate systems, clean data, and operational excellence
  
  

Role Qualifications

• Have a high value for innovation, streamlined processes and efficiency
• Demonstrate a pro-active and solution-oriented mindset
• Ability to demonstrate self-management and take initiative
• Have excellent written and oral communication articulation in English
• Demonstrate accuracy and attention to detail, maintaining accurate records and documentation
• Possess intuitive, strategic, and organized project management skills
• Have excellent professional collaboration skills and team mindset
• Have a results-driven, task-oriented approach
• Utilize excellent time management skills, meeting deadlines, and handling multiple tasks in a fast-paced environment
• Demonstrate strong interpersonal, discretion, and judgment skills
• Have proficiency with technology and electronic devices
• Demonstrate sense of warmth, welcome, and professionalism and excellent customer service
• Demonstrate strong commitment to compliance
• Knowledge of best practices for handling PHI in compliance with HIPAA regulations
• Administrative specialty in related field – whether accounting, customer service, scheduling, billing, IT, project management, leadership, sales, marketing, business development, medical scheduling, staffing, care coordinator or coordination, recruiting, talent acquisition, compliance, office manager or management, business manager or management, human resources, or operations a bonus
• Experience in assisted living, facility, nursing home, or in home care a bonus
  
  

Requirements

What You Bring

• Experience in staffing, scheduling, or workforce coordination (healthcare/home care preferred)
• Strong ability to multi-task, prioritize, and problem-solve under pressure
• Proven experience in performance management and team development
• High attention to detail with strong organizational and systems skills
• A passion for delivering exceptional Client and Employee experiences
  
  

Responsibilities

COMPREHENSIVE WELLNESS PORTFOLIO - In your role with Caring for Others, you’re responsible for upholding, executing, and supporting our mission. As such, it is our honor to support you with:

• Paid Time Off and Paid Holidays*
• 100% Company-Paid Dental Insurance and Vision Insurance*
• 100% Company-Paid $25,000 Life Insurance Policy*
• 100% Company-Paid Employee Assistance Program - including mental health counseling sessions, financial coaching, provider referrals, and childcare resources - available 24/7
• Customizable Health Insurance Plans: Up to 100% Company Contribution to plan premium for Employee, PLUS additional contribution for Dependents*
• 401(k) Retirement Program with Employer Match*
• Professional Development – ongoing education, wraparound support, and leadership coaching
• A Next-Level, Comprehensive Training and Orientation Week
• And a supportive team to work alongside!
  
  

Caring for Others is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. *Benefit eligibility is based on hours worked.

Salary Description

$60,000 - $68,000 Annually