What are the responsibilities and job description for the Office Administrator Caring Connections Home Care position at Caring Connections?
Caring Connections is a licensed Home Care Service agency providing home care and assistance to seniors and other home-bound individuals, via warm, professionally trained staff who take the needs of your loved ones seriously. We value the families that we serve, and we work hard to make your loved ones feel like we are part of their loving family.
Job Title: Home Care Administrator with Intake Experience
**Position Type: Full-Time**
Job Description:
We are seeking a dynamic and experienced Home Care Administrator with strong intake and client services oversight experience to join our team. The ideal candidate will have a proven track record in office management or a similar role, with a preference for those with home health care experience and knowledge. This role involves developing business relationships with Managed Long Term Care (MLTC) plans, Discharge Planners, Nursing Homes and clients seeking private pay home care services throughout Rockland County, Orange County, and Westchester, NY. Must be knowledgeable of NHTD Waiver Program.
Key Responsibilities:
- Manage and oversee the daily operations of the home care office, ensuring compliance with all regulatory requirements.
- Handle intake processes, including assessing client needs, coordinating initial assessments
- Develop and maintain business relationships with MLTC plans and private pay clients to expand the agency's client base.
- Implement and manage office policies and procedures to ensure efficient operations.
- Monitor and ensure compliance with all state and federal regulations related to home health care services.
- Coordinate with clinical staff to ensure high-quality care is delivered to all clients.
- Handle client and caregiver inquiries, providing exceptional customer service.
- Oversee staff training and development to ensure a knowledgeable and skilled workforce.
- Manage budgets and financial reports, ensuring fiscal responsibility and profitability.
- Manage office supplies and equipment inventory
- Coordinate and schedule meetings, appointments, and events
- Handle incoming and outgoing correspondence
- Assist with payroll processing as needed
- Maintain and organize files and records as needed
- Manage vendor relationships and contracts
- Provide support in human resources functions as needed
Qualifications:
- Minimum of 3 years of experience in office management or a similar role, preferably within the home health care industry.
- Bachelor of Business Administration
- Strong knowledge of NYS regulatory requirements for home health care.
- Proven experience in developing business relationships with MLTC plans and private pay clients.
- Extensive knowledge of the NHTD Waiver program and proven record for generating client leads.
- Excellent organizational and leadership skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office Suite and other relevant software.
- Familiarity with basic payroll procedures
- Knowledge of human resources practices is advantageous
- Ability to manage teams effectively
- Familiarity with the geographical areas of Rockland County, Dutchess County, Orange County, and Westchester, NY.
Benefits:
- Competitive salary and benefits package.
- Paid time off.
- Supportive and collaborative work environment.
- Opportunities for professional development and growth.
If you meet the qualifications and are interested in joining our team, please submit your resume for consideration. We look forward to hearing from you!
Job Type: Full-time
Pay: From $75,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Business management: 3 years (Preferred)
Work Location: In person
Salary : $75,000
