Field Supervisor

KEY RESPONSIBILITIES:

Supervision and Support

• Provide direct supervision and ongoing support to assigned PSS staff working in the field.
• Conduct regular field visits to observe PSS performance, provide coaching, and ensure quality of care.
• Facilitate regular check-ins, team meetings, and one-on-one supervision sessions with staff.
• Address performance concerns promptly and document appropriately in collaboration with management.

TRAINING AND DEVELOPMENT

• Participate in orientation process for new PSS employees.
• Provide ongoing in-service training, mentoring, and skill development.

QUALITY ASSURANCE

• Monitor service delivery to ensure compliance with individualized care plans, agency standards, and regulatory requirements.
• Conduct home visits to evaluate service effectiveness and client satisfaction.
• Document and report findings, follow-up actions, and recommendations.
• Assist with incident investigations and corrective action plans as needed.

CLIENT RELATIONS

• Support the scheduling team by addressing staffing challenges and assisting with coverage when needed.
• Participate in care plan reviews and communicate changes to field staff.

ADMINISTRATIVE DUTIES

• Maintain accurate and timely documentation of supervision visits, employee communications, and performance evaluations.
• Track and report staff compliance with agency policies, training requirements, and visit documentation.
• Collaborative with management to ensure efficient service delivery and staff utilization.

WORKING CONDITIONS:

• Field-based position with frequent travel to client homes and staff locations.
• May include occasional evening or weekend hours for staff supervisions or emergencies.
• Requires physical ability to visit client environments and perform occasional demonstrations of care techniques.

• High School Diploma or equivalent required.
• Minimum of 5 years' experience in home care, health care, or human services; supervisory experience preferred.
• Knowledge of personal care services, home care regulations, and client rights.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to work independently, manage time effectively, and travel within assigned service area.
• Current driver's license, reliable vehicle, and proof of insurance required.

The Field Supervisor is responsible for providing leadership, supervision, and support to Personal Support Specialists (PSS) working in clients' homes and community settings. This position ensures quality service delivery, compliance with agency policies, and adherence to state and federal regulations. The Field Supervisor serves as a liaison between field staff, clients, and agency management to promote effective communication, client satisfaction, and staff retention.