Veterinary Receptionist

Caring Animal Hospital is seeking an experienced, full-time receptionist to join our team. The position would include evening hours but no weekends for a total of approximately 33 hours a week. The right person for this job must love animals and dealing with the public. Main duties will include, performing client transactions, answering phones, scheduling appointments, and cleaning. Experience in a veterinary clinic & knowledge of Impromed software is a plus but is not mandatory. Must be a team player and have the ability to follow directions with minimal supervision. This position is long-term and could become a management position for the right candidate.

Qualifications:

· Must be able to lift 50 lbs

· Must have ability to remain composed in stressful and emergency situations

· Must be able to follow detailed protocols

· Must neatly and correctly fill out paperwork as necessary

· Positive attitude

· Detail oriented

Additional Responsibilities:

· Ensure cleanliness & comfort of patients

· Provide appropriate assistance with patients

· Assist with admits, transfers, and discharge

· Greet clients for patient visits

· Perform accurate record keeping and data entry

Benefits after probationary period:

- Health insurance paid 80% by hospital, Dental insurance paid 50% by hospital

- 2 weeks PTO

- Quarterly bonuses

- Discounted pet care

- Paid holidays (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, & Christmas)

- 100% clinic paid short-/long-term disability insurance

Company Vision, Mission, & Values:

Vision Statement:

Caring Animal Hospital strives to set the precedence for quality and innovative veterinary medicine while providing outstanding client relations.

Mission Statement:

Happy Pets. Caring People. Quality Medicine.

Core Values:

Collaboration: working with and learning from clients, coworkers, and peers while keeping an open mind, to achieve our vision

Courtesy: treating clients, coworkers, and peers with kindness and caring

Accountability: taking full responsibility for the quality and success of our commitments and keeping an ownership mentality

Advocacy: supporting and defending our patients’ best interests, on their behalf

Hospitality: friendly and generous attitude with our clients, coworkers, and peers

Helpful: eager to provide assistance to our clients, coworkers, and peers

Full Job Description:

The Receptionist is responsible for representing the hospital through client service. Receptionists must possess good critical thinking and problem-solving skills. They must be compassionate, have a positive attitude, and teamwork skills. Excellent client communication skills and commitment to outstanding client service are essential.

Receptionists are responsible for:

Patient Care:

· Executing safe but effective animal restraint using Fear Free techniques.

· Weighing every animal that comes in, each time they come in, and making sure the weight is updated in the computer.

· Taking accurate history and temperature, if needed, and entering it into the computer.

Client Service:

· Proper telephone skills, answering quickly, speaking professionally, entering conversations into the record, and take messages appropriately.

· Client education including: Types of prevention we carry (flea/tick/heartworm), prescription food, and medications.

· Updating client information in computer including email, cell number, and correct address. Maintaining all client records including linking or scanning documents to client file.

· Client correspondence including reminder cards, sympathy cards, and welcome cards.

· Performing call backs in a timely manner and entering notes into the computer.

· Creating and explaining estimates to owners.

· Scheduling appointments

· Greeting clients when they walk in the door, checking them in, and checking them out.

· Going over forms and paperwork before and after surgery. Knowledge of discharge instructions and possible complications.

General Duties:

· Understanding the types of medications kept in hospital and where they are located. Also, understanding of commonly used abbreviations like BID, OU, and q24h. Filling prescriptions when labels are printed.

· Advanced knowledge of the computer system with the ability to train other staff members, troubleshoot problems, and add/maintain inventory.

· Setting up laboratory work including: Parasite screens, urinalysis, and skin and ear cytology’s.

· Restocking food in lobby. Getting food for clients from kennel if needed.

· Knowledge and utilization of the tag reorder system for inventory and supplies.

· Keeping all areas of the hospital clean and tidy. Cleaning each room and checking the reception area between patients. Performing laundry as needed.

· Assist in maintenance of outside of hospital as needed.

· Help veterinarians or other staff members accomplish other tasks to make hospital run smoothly.

· Knowledge of other job descriptions and assist in training new staff.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person

Salary : $16 - $18