What are the responsibilities and job description for the Resort Communications Agent (Full-time) position at CARILLON HOTEL MANAGEMENT LLC?
Are you passionate about hospitality? Do you take enormous pride in delivering great service from the heart? If so, we have the perfect entry-level opportunity for you. Our Resort Communications Agents interact with nearly every operational department of our beautiful oceanfront wellness resort, ranging from the Front Desk to Restaurants. Join us and start your new career as a hospitality ambassador today.
- Job Summary
Efficiently answer and direct calls of guests and staff. Handle guests’ messages and requests.
- Essential Job Functions
- Answers and routes telephone calls through NAVIS.
- Must be Logged into Phone System (NAVIS) at all times during shifted time.
- Records messages for guests and staff members.
- Records & performs wake-up calls.
- Records and maintains logs for guest requests and follow up.
- Must be well-versed with all hotel amenities and departments to serve as an ambassador to promote them.
- Understands the telephone phone system (NAVIS).
- Assists in reporting telephone equipment or service complaints and problems.
- Assists in reporting work orders in Amadeus (Hotel Service Optimization System)
- Assists Reservations Department with Emails.
- Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately.
- Adheres to Carillon Miami Wellness Resort standards for guest services.
- Delivers exceptional levels of customer service to all guests and ensures that all their requests are handled in an efficient and timely manner.
- Completes and shares various department reports in a timely manner.
- Assists Manager of Reservations and Senior Director of Revenue Management with ad hoc projects or other tasks as needed.
- Education, Experience and Skill Requirements
- Previous experience as a PBX Operator and/or Reservations Agent is preferred.
- Must have a high school diploma, associate college degree highly preferred.
- Prior luxury hotel experience highly preferred.
- Excellent telephone etiquette and service oriented.
- Must possess excellent verbal communication, bilingual preferred, excellent organizational skills.
- Must possess basic computer skills and computational ability.
- Must possess the ability to work well under pressure.
- Must be able to work a flexible schedule and have exceptional attendance
Carillon Miami Wellness Resort is an equal opportunity employer.
