What are the responsibilities and job description for the Funding Specialist position at caribou?
At Caribou, we care about giving people financial freedom so they can focus on what’s most important to them. Today, less than two percent of Americans refinance their auto loans despite drastic increases in the cost of new and used cars. We see huge potential to help folks reduce their monthly auto expenses, as well as increase the predictability of those expenses over time. We do this by building technology to pair customers with community banks and credit unions, and ushering them through the process quickly. On average, our drivers save $151/month on their car loans while protecting their investment long term.
Caribou is led by leaders from the technology, automotive, and finance industries. We’re proud to be backed by a great team of investors, including QED Investors, Goldman Sachs, Moderne Ventures, Accomplice, Link Ventures, Motley Fool Ventures and others.
About the Role
Caribou is seeking a Funding Specialist (Document Generation Specialist) to join a high-energy, solutions-oriented department, where you will work with your team and Funding Supervisor(s) to create seamless customer experiences while collaborating with our Sales, Titling, Customer Care, and Loan Admin teams to create and send loan documents to customers, ushering them through the refinance process.
In this role, you will…
- Review and validate initial loan application documents to ensure all customer and deal information is accurately entered into our platform for contract generation.
- Synthesize lender-provided stipulations to ensure required documents are requested from customers & internal departments
- Verify deal specifics against lender guidelines and internal procedures (SOPs) to confirm eligibility and compliance for contract issuance
- Define, identify, and communicate any missing or discrepant information to customer-facing teams to facilitate the smooth collection of necessary stipulations.
- Consistently achieve daily, weekly, and monthly performance targets established by leadership
This role can be based out of our Caribou offices in Denver, CO or Phoenix, AZ, or remote/hybrid within the greater Denver, Phoenix areas.
Hours
This role will primarily work an 8 hour shift within normal business hours which are currently 7AM - 7PM (MT), Monday through Friday (hours of operation subject to change in the future). In addition, you will be required to work at least one Weekend shift (Saturday or Sunday) every four weeks, during the hours of 8AM to 5PM (MT). In exchange, you will receive a flexible weekday off to make up for working the weekend shift.
You have/are:
- 1 years of loan processing or funding experience, or a related financial operations role
- Exceptional attention to detail and accuracy, with a proven ability to meticulously review and validate complex documents.
- Strong organizational and time management skills to achieve daily production goals.
- Ability to work effectively from a quiet remote home office, ensuring the privacy and security of sensitive information.
- Prepared to engage in and complete a 3-week onboarding experience, with mandatory attendance for 8-hour days, Monday through Friday, to set you up for success in the role
- Discipline, & see yourself as a hands-on, self-motivated person who takes ownership of assigned tasks, seeing them to completion
- Strong communication skills, essential for articulating stipulation requirements to customer-facing teams to positively impact the customer and lender experience.
- Exceptional interpersonal skills and the ability to flourish in a team environment
- High computer literacy skills, and the capacity to quickly adapt to multiple software programs, including Google Workspace, Slack, & others, as well as leverage resources to answer questions
How we will take care of you
Everyone at Caribou is a valued team member. Our compensation and benefits package includes:
- Competitive compensation: $25.00/hour
- Equity options
- 401(k) retirement plan
- Generous paid time off including Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents
- Exceptional benefits including highly subsidized medical, dental, and vision plans, and fully company-paid mental health, disability, and basic life insurance
- Optional benefits to suit your individual circumstances such as HSAs (with Caribou HSA contributions), FSAs, supplemental life and health, legal, and pet insurance
- Up to $1,000 per year for eligible professional development expenses
- Employee referral program
We come from all walks of life and are joined together by our shared values, which guide our work and how we work together.
- Give a damn. What we’re doing matters. We show up determined to deliver results, and we love it.
- Velocity. We’re intentional about where we’re going and we race towards it.
- Make the assist. We have diverse strengths. We offer and ask for help so we all win.
Caribou is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, pregnancy status, marital status, military or protected veteran status, genetics, or any other characteristic protected by law. This position is not restricted solely to the responsibilities listed above, and the scope and responsibilities are subject to change. A pre-employment background check is required as a condition of employment.
*Caribou does not currently have employee operations in AL, AK, AR, CT, DE, GA, HI, IA, ID, IN, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, UT, VT, WV, WY.
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