What are the responsibilities and job description for the Service Advisor/Writer position at CARIBE ROBLES ENTERPRISES?
We are seeking a friendly, organized, and customer-focused Service Writer to join our automotive repair shop. The Service Writer serves as the primary point of contact for customers, ensuring an outstanding service experience from vehicle check-in through delivery.
- Greet customers professionally.
- Answer incoming phone calls and emails.
- Schedule service appointments.
- Receive vehicles and document customer concerns.
- Prepare repair estimates.
- Explain recommended repairs and maintenance services.
- Obtain customer authorization before repairs.
- Communicate with technicians regarding vehicle status.
- Keep customers informed throughout the repair process.
- Process invoices and collect payments.
- Maintain accurate customer and vehicle records.
- Assist with warranty documentation when applicable.
- Provide excellent customer service at all times.
- Maintain a clean and organized front office.
Tipo de puesto: Tiempo completo
Sueldo: A partir de $37,000.00 al año
Lugar de trabajo: Empleo presencial
Salary : $37,000