What are the responsibilities and job description for the Hotel Operations Manager position at Caribbean Marketing Services Dominicana, SRL?
Company Description
We suggest you enter details here.
Role Description
This is a full-time on-site role in Boston, MA for a Hotel Operations Manager. The Hotel Operations Manager will be responsible for overseeing daily operations, ensuring excellent customer service, and maintaining high levels of customer satisfaction. Responsibilities include staff training, scheduling, and managing hotel services to ensure an exemplary guest experience. The Manager will also handle customer complaints, resolve issues efficiently, and ensure compliance with safety and operational standards.
Qualifications
We suggest you enter details here.
Role Description
This is a full-time on-site role in Boston, MA for a Hotel Operations Manager. The Hotel Operations Manager will be responsible for overseeing daily operations, ensuring excellent customer service, and maintaining high levels of customer satisfaction. Responsibilities include staff training, scheduling, and managing hotel services to ensure an exemplary guest experience. The Manager will also handle customer complaints, resolve issues efficiently, and ensure compliance with safety and operational standards.
Qualifications
- Operations Management skills
- Customer Satisfaction and Customer Service skills
- Strong Communication skills
- Experience in Training staff
- Strong leadership and organizational skills
- Ability to work in a fast-paced environment
- Bachelor's degree in Hospitality Management, Business Administration, or related field
- Experience in the hospitality industry preferred