What are the responsibilities and job description for the Position: Customer Support (Technical Focus) position at CARI.net?
Job Description:
We are looking for a customer service-oriented professional with technical knowledge in systems and basic programming. This role involves providing efficient support to users and clients, handling inquiries, resolving basic technical issues, and generating reports while ensuring a positive customer experience.
Responsibilities:
- Respond to emails and client inquiries
- Assist with general technical questions
- Support users
- Prepare simple reports
Requirements:
- Strong English communication skills
- Background in Systems Engineering or a related field (in progress or completed)
- Basic understanding of technical concepts
- Good communication and problem-solving skills
Profile:
- Organized and proactive
- Customer-oriented
- Able to explain technical topics in a clear and simple way