Retail Performance Manager

Summary:

The Retail Performance Manager is responsible for the successful operation and performance of Carhartt WIP’s North American brick & mortar retail store locations. Responsible for sales strategy and visual merchandising with a particular focus on talent management, training and development, and customer experience. This role will require 30% travel to our retail store locations and will require you to work in-store 50% of your time. Weekend hours are required. This role will report to the General Manager - North America.

Core Responsibilities:

• Drive and maximize sales performance to consistently achieve budget objectives through strategic initiatives, partnering with General Manager and Finance on forecasting and expense planning by store.
• Analyze KPIs, client data, sell-through, and key metrics by door to identify trends, opportunities, and inform business decisions.
• Conduct regular store visits to review performance, assess visual merchandising execution, and ensure compliance with brand service protocols.
• Work with Retail Operations Manager to ensure consistent adherence to operational standards including inventory accuracy, presentation, and loss prevention.
• Research market competition with a focus on establishing market presence and capturing competitive market share.
• Drive the implementation of company strategies by motivating and supporting store management teams in achieving targets and tier-growth strategies.
• Foster a culture of excellence, accountability, and continuous development through personalized coaching, leadership, and constructive feedback.
• Demonstrate effective managerial competencies of team building and collaboration.
• Oversee talent acquisition, succession planning, and team development to attract, retain, and build a high-performing talent pipeline through networking and competitive shopping.
• Ensure a consistent and branded onboarding experience for new hires, including product knowledge sessions and product introduction.
• Partner with Human Resources Manager on complex employee relations issues, performance check-ins, and salary planning.
• Identify opportunities and build tailored development plans for all retail employees.
• Work with Inventory and Demand Analyst to identify product needs and ensure regular backfill of sold-through items.
• Create and maintain retail customer experience standards and product detail manuals.
• Support new store openings, pop-ups, and special projects, acting as brand ambassador at events and fostering local client relationships.
• Provide periodic comprehensive reporting to management.

Key Requirements

• 5 - 7 years in store management including experience working on the sales floor of an apparel retail store.
• Operates with a high degree of ethics and integrity.
• Highly analytic with a strong business acumen; able to interpret data, performance metrics, and selling reports to make informed decisions and manage within budget.
• Proficient in retail math, CRM usage, Excel (including VLookup and Pivot functions), NetSuite, and Shopify POS.
• Excellent verbal, written, and presentation communication skills.
• Collaborative and decisive, with experience working across multiple teams to develop and execute strategies.
• Flexible, adaptable, reliable, and able to work well under pressure with strong organizational and project management skills.
• Able to quickly assess and anticipate needs and provide the highest quality of service.
• Deep knowledge of the apparel market including Carhartt WIP’s competitors, client behaviors, brand yearly cadences, and current trends across all demographics with ability to forecast future needs.
• In-depth knowledge of apparel collections including fits, fabrication, and wash techniques.
• Leadership skills with a positive outlook and ability to find creative solutions to work through roadblocks.

Additional Information:

• Location: Full time at our Soho NY office. Hybrid work schedule, mandated to be in office Tuesday through Thursday.
• Traveling: This role will require traveling to manage, support, and elevate regional store execution and talent management.
• Reporting Structure: Direct report to the General Manager for North America.
• Compensation: $100K - $120K

Carhartt WIP USA is an equal opportunity employer and is committed to creating an inclusive work environment with a diverse and talented team. We consider, hire, train, promote, and compensate regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.