What are the responsibilities and job description for the Technical Support Engineer position at Cargas Systems?
Cargas is hiring a Technical Support Engineer to support customers using our proprietary software, Cargas Energy. In this role, you’ll be responsible for troubleshooting and resolving customer issues by debugging SQL, JavaScript, and .NET code. This position blends technical problem-solving with a strong focus on delivering high-quality customer care.
Responsibilities
From our employee-owned culture to our casual dress code, Cargas does things a little differently. We practice Open Book Management, so you know the sales, profits, challenges, and opportunities. We collaborate at all levels, so your ideas are heard. We have a flexible work environment, so we trust you to make good decisions on when you need to put in extra effort to take care of customers and when you can take time for personal matters. We share success widely through our Profit Sharing, Bonus Plan, and Employee Ownership. We work hard and have fun!
Cargas Systems is an Equal Opportunity Employer and is committed to workplace diversity. We are dedicated to building a diverse and inclusive workplace, so if you are excited about this role but your experience doesn’t align perfectly with every qualification listed, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Responsibilities
- Provide timely, accurate responses to customer support tickets.
- Debug SQL procedures, JavaScript, and .NET code to identify and resolve issues.
- Troubleshoot, configure, and monitor SQL Server performance; recommend improvements where appropriate.
- Identify opportunities within the codebase to enhance stability and improve the customer experience.
- Maintain an up-to-date knowledge base, including scripts, common fixes, and how-to documentation.
- Develop practical workarounds for issues outside of Cargas’ control (e.g., hardware constraints).
- Apply customer insights and awareness of emerging technologies to recommend product enhancements to the Product Development team.
- Bachelor’s degree (or a combination of education and relevant experience).
- Minimum of 1 year of experience working with SQL, .NET, JavaScript, databases, and related applications.
- Customer-facing or technical support experience.
- Ability to learn new technical concepts quickly and use available resources to find solutions.
- Ability to work both independently and collaboratively.
- Strong listening, communication, and conflict-resolution skills.
- Bonus: Experience mentoring others in technical areas.
From our employee-owned culture to our casual dress code, Cargas does things a little differently. We practice Open Book Management, so you know the sales, profits, challenges, and opportunities. We collaborate at all levels, so your ideas are heard. We have a flexible work environment, so we trust you to make good decisions on when you need to put in extra effort to take care of customers and when you can take time for personal matters. We share success widely through our Profit Sharing, Bonus Plan, and Employee Ownership. We work hard and have fun!
Cargas Systems is an Equal Opportunity Employer and is committed to workplace diversity. We are dedicated to building a diverse and inclusive workplace, so if you are excited about this role but your experience doesn’t align perfectly with every qualification listed, we encourage you to apply anyway. You may be just the right candidate for this or other roles.