What are the responsibilities and job description for the Account Manager position at Cargas Systems?
About the Role
Cargas is hiring an Account Manager to support our Cargas Energy customers. You’ll support a range of assigned accounts using a one-to-many customer success approach, ensuring customers continuously experience the value of our solutions. You’ll use a digital‑first approach through our internal CRM, HubSpot, while also contributing meaningfully to initiatives such as feedback surveys, customer data quality efforts, and broader customer programs. You’ll get to know customers and understand when it’s in their best interest to transition them to a dedicated Customer Success Manager on the team.
Key Responsibilities
- Manage a variety of assigned customers using communication methods such as HubSpot campaigns, email cadences, and group webinars.
- Respond to inbound customer requests and coordinate timely resolution with internal teams.
- Proactively surface customer renewal risks and issues to internal teams and escalate as needed.
- Identify customers who may be miscategorized or show growth potential and coordinate transition planning.
- Execute proactive outreach through HubSpot, using automation and standardized messaging to maintain engagement.
- Support the design, testing, and optimization of digital touchpoints that improve customer retention and satisfaction.
- Maintain accurate customer information and share recurring themes or feedback with internal teams to support continuous improvement.
Required Qualifications
- Bachelor’s degree
- 1 years of experience in account management, customer success, customer support, or a related customer-facing position
- Ability to manage a high volume of customer accounts efficiently
- Ability to collaborate and adapt effectively with internal teams
- Customer-first mindset with strong problem-solving and prioritization skills
Additional Experience We Value
- Experience using automated campaigns, NPS surveys, or other customer communication projects
- Familiarity or experience using HubSpot or a CRM
Who We Are
Cargas is an employee-owned software and consulting company where people do meaningful work and share in the success they help create. There’s no one-size-fits-all career path here—you’ll have the tools, support, and flexibility to explore opportunities, build your skills, and grow in ways that are meaningful to you—while contributing to the success of the company. Built on trust and transparency, we practice open-book management, giving employees visibility into company performance so they’re informed, accountable, and connected to our collective goals.
Headquartered in Lancaster, Pennsylvania, we’re committed to sustainable growth for both our business and our people.
Culture, Values, & Work
Our core values—employee ownership, teamwork, and customer care—guide how we work and support one another. We collaborate across teams, welcome diverse ideas, and foster an environment where people feel empowered to contribute. Work arrangements vary by role and team and are designed to balance exceptional customer care with flexibility for personal needs. Our employee tenure exceeds industry benchmarks, and we’ve been recognized as a Best Place to Work in Pennsylvania for two decades.
Ownership & Benefits
Employees share in our success through employee ownership, profit sharing, and bonus programs, supported by a competitive total rewards package that includes comprehensive benefits and cost-saving programs focused on mental, physical, financial, and social well-being.
Equal Opportunity Statement
Cargas Systems is an Equal Opportunity Employer. We encourage all applicants who are excited about our company to apply, even if you don’t meet every qualification, you may be a great fit for this role or another opportunity at Cargas!