What are the responsibilities and job description for the Manager - Dealer Accounts position at CARFAX?
Join Team CARFAX as Manager – Dealer Accounts
Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.
We are seeking a dynamic Manager – Dealer Accounts to be people leader that leads, motivates, and strengthens a high-activity team of Account Managers. The ideal candidate will have the vision to level up customer experience and engagement while driving exceptional results in a fast-paced, metric-driven environment.
At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 4 days a week in our Virginia office subject to change with future business needs.
What you’ll be doing:
Team Leadership & Development:
- Lead, train, and develop 15 Account Managers in your assigned region
- Develop appropriate metrics to measure team effectiveness in dealer engagement, dealer retention, and revenue growth
- Provide coaching and mentorship to help team members achieve individual and collective goals
- Develop staff for increasing job responsibilities and productivity
- Foster a culture of continuous improvement and customer-centricity
Support Account Management & Revenue Growth:
- Maintain and grow relationships with dealer accounts in a phone-based environment
- Achieve monthly and quarterly revenue goals by driving growth with existing CARFAX dealers
- Provide exceptional customer service and establish rapport with key decision makers, handle escalated issues as applicable
- Up-sell new products and services while ensuring high retention rates
- Drive innovative approaches to enhance customer experience and engagement
Collaboration:
- Collaborate across sales, marketing, and finance to identify strategies and uncover new opportunities
- Partner with cross-functional teams to resolve client issues and drive process improvements
- Increase customer awareness and engagement by effectively communicating CARFAX's value proposition
- Champion customer-focused initiatives that elevate the overall dealer experience, services, and vehicle history information, promoting their importance and value
What we’re looking for:
- 5 years of account management or customer service experience with demonstrated results
- 2 years of experience managing or leading a team (formal management experience preferred)
- Account management experience required; automotive industry experience is a plus
- Experience establishing and maintaining strong client partnerships
- Exceptional communication, presentation, and time management skills
- Excellent consulting and negotiation skills
- Goal-oriented and results-focused with ability to work independently
- Ability to persuade and influence others through product knowledge and relationship building
- Proficient in Microsoft Excel and experienced with Salesforce.com or similar CRM tools
- Excellent planning, organization, and follow-up skills
- AI experience or familiarity with AI applications in customer success/account management is a plus but not required
- Spanish speaking is a plus but not required
- Enthusiastic, highly motivated self-starter with strong work ethic
- Natural leader who enjoys developing others and building high-performance teams
- Comfortable balancing management responsibilities with individual account work
- Thrives in a fast-paced, metric-driven environment
- Passionate about delivering exceptional customer experiences
- Innovative mindset with ability to identify opportunities for process improvement and customer engagement enhancement
What’s in it for you:
- Competitive compensation, benefits and generous time-off policies
- 4-Day summer work weeks and a winter holiday break
- 401(k) / DCPP matching
- Annual bonus program
- Casual, dog-friendly, and innovative office spaces.
Don’t just take our word for it:
- 13x VA Best Places to Work
- 12x Top Workplaces in Washington (Presented by The Washington Post and WTOP)
- 9x Washingtonian Great Place to Work
- 5x USA Today Top Workplaces
- 5x St. Louis Post-Dispatch Best Places to Work
The anticipated annual base salary range for this position is $85,000 - $120,000. Actual compensation within this range will be determined based on a variety of factors, including geographic location, relevant experience, skills, qualifications, and internal equity considerations.
Carfax is committed to providing competitive compensation that reflects local market conditions and individual contributions. In addition to base salary, employees may be eligible for incentive compensation, long-term incentives, and a comprehensive benefits package, where applicable.
Salary : $85,000 - $120,000