What are the responsibilities and job description for the IT Plant Service Contractor – Green Bay, Wisconsin position at Carex Consulting Group?
W2 only, no C2C, must be authorized to work in the US (both now and in the future).
IT Plant Service Contractor - Green Bay, Wisconsin (Contract) - in Green Bay, Wisconsin. Apply now for this opportunity at Carex!
Location: Onsite Green Bay, WI
Carex is partnering with a food manufacturing partner to find an IT Plant Service Contractor (ITPS-Contractor) who will provide hands-on IT support across local and remote office and manufacturing environments. This role plays a critical part in maintaining IT systems, ensuring reliable infrastructure for business operations, and supporting Global IT initiatives. The ITPS-Contractor will work closely with diverse Global IT teams and business units to deliver secure, high-performing, and highly available technology systems essential to plant operations.
What You’ll Do
IT Plant Service Contractor - Green Bay, Wisconsin (Contract) - in Green Bay, Wisconsin. Apply now for this opportunity at Carex!
Location: Onsite Green Bay, WI
Carex is partnering with a food manufacturing partner to find an IT Plant Service Contractor (ITPS-Contractor) who will provide hands-on IT support across local and remote office and manufacturing environments. This role plays a critical part in maintaining IT systems, ensuring reliable infrastructure for business operations, and supporting Global IT initiatives. The ITPS-Contractor will work closely with diverse Global IT teams and business units to deliver secure, high-performing, and highly available technology systems essential to plant operations.
What You’ll Do
- Deliver tactical support for a variety of IT systems including end-user devices, servers, networking equipment, printers, and plant-connected lab technologies.
- Provide diagnostics, repair, and installation of IT hardware and software following defined standard operating procedures.
- Respond to and resolve end-user support requests, maintaining clear communication throughout the resolution process.
- Track all support activities in the Service Management tool and ensure timely updates and issue resolution aligned with established SLAs.
- Support the deployment of hardware, software, and IT processes as part of broader Global IT projects.
- Perform lifecycle replacements and ensure documentation of all troubleshooting and support procedures.
- Provide on-call 24x7 support coverage for assigned plant or regional operations as needed.
- Participate actively in team and cross-functional meetings to align with IT strategies and goals.
- A minimum of three years’ experience in an IT support role within a manufacturing or mixed-use technical environment.
- Demonstrated ability to support a wide range of hardware, software, and networked systems in a fast-paced setting.
- Proficiency with incident tracking tools and a strong commitment to meeting service-level expectations.
- Experience coordinating with multiple IT and business teams across global locations.
- Strong problem-solving, communication, and follow-through skills.
- Ability to work independently, manage shifting priorities, and maintain high availability as needed.