Registration Clerk

CareWell Urgent Care is seeking a dependable full-time front desk registration clerk for our urgent care facilities in Lexington, MA. Our ideal candidate is friendly and has excellent communication skills and is comfortable in a fast-paced environment. Registration is the first point of contact with our patients and our goal is to set a professional and welcoming tone for their visit; our clerks must be able to work accurately and efficiently to record the patient’s information and convey the assurance that our clinical staff are just what they need to feel better.

Our centers are open (7) days per week.
This is a Full-Time opening, working (3) shifts per week.

Location: Lexington, MA

Job Summary: Our Registration Clerk receives and registers patients arriving via patient walk in, gathering demographic and insurance information. Also assists patients with financial information, collecting and processing copays.

Duties and Responsibilities: Registration Clerk - tasks include but are not limited to:

• Greet patients in a positive and helpful manner
• Provide information and assistance as needed
• Obtaining accurate demographic and insurance information then verifying insurance coverage for all patients
• Using the computer system, generate fee slips for patients, review information for accuracy and instructions
• Provide necessary forms to patients for completion and signatures. Ensure all registration fields are filled in completely and scanned into the patient’s chart
• Keep patients informed of their account information
• Notify staff when patients are ready to be seen
• Collect payments, insurance co-pays, and PDRX charges
• Coordinate patient care or patient records with other clinic locations when necessary
• Gather reports from referrals and prior authorizations
• Be familiar with all locations, hours, directions
• Answer telephone calls, record messages for other staff and deliver messages
• Perform various duties such as photocopying forms, reports and patient information, faxing forms and charts
• Perform daily filing of charts and records to ensure excellent organization in patient records
• Maintain various logs of daily activities including patient count and financial transactions in order to prepare monthly tallies of operating activity
• Audit and balance all financial transactions to ensure accurate daily deposits
• Distribute mail
• Maintain an adequate level of office supplies and necessary forms as needed to ensure smooth department operations
• Provide positive team support for all personnel and department.
• High school diploma or equivalent required; additional education is a plus.

• 1–3 years of customer service experience, preferably in a medical office, healthcare setting, or secretarial role.

• Proficient in Microsoft Office applications, including Outlook, Teams, and SharePoint.

Experience using an Electronic Medical Record (EMR) system is preferred but not required

The Registration Professional is responsible for ensuring a smooth and efficient patient registration process.