What are the responsibilities and job description for the Veterinary Customer Service Representative position at CareVet?
Veterinary Receptionist
CareVet of Columbus (Columbus, OH)
CareVet of Columbus is an AAHA accredited practice located in beautiful Columbus, OH. We believe in a Whole Person Approach when it comes to our veterinary teams. This includes a living wage for all hospital Team Members, best-in-class benefits, mental health support, and continuous education. Investing in our teams and sharing the growth that they are instrumental in driving are top priorities, which is why every Team Member is eligible to participate in our revenue sharing program as well. All positions come with growth opportunities – whether you are seeking skill development to advance your career or to build additional capacity to better service your community, we custom tailor plans for each Team Members career journey. Patient care is also a top priority, and we believe in keeping their stress levels low and incorporate a multitude of low stress techniques to help ensure this. We believe in beginning this process when we talk with clients on the phone, continuing it when they walk through the door with their pets and during the entire time they are here for their visit. Our customer service team members are a vital part of our team and work alongside the Veterinarians, technicians, and assistants to help with the flow of appointments and keeping things running smoothly. This is a full-time, long term position.
Job Responsibilities:
CareVet of Columbus (Columbus, OH)
CareVet of Columbus is an AAHA accredited practice located in beautiful Columbus, OH. We believe in a Whole Person Approach when it comes to our veterinary teams. This includes a living wage for all hospital Team Members, best-in-class benefits, mental health support, and continuous education. Investing in our teams and sharing the growth that they are instrumental in driving are top priorities, which is why every Team Member is eligible to participate in our revenue sharing program as well. All positions come with growth opportunities – whether you are seeking skill development to advance your career or to build additional capacity to better service your community, we custom tailor plans for each Team Members career journey. Patient care is also a top priority, and we believe in keeping their stress levels low and incorporate a multitude of low stress techniques to help ensure this. We believe in beginning this process when we talk with clients on the phone, continuing it when they walk through the door with their pets and during the entire time they are here for their visit. Our customer service team members are a vital part of our team and work alongside the Veterinarians, technicians, and assistants to help with the flow of appointments and keeping things running smoothly. This is a full-time, long term position.
Job Responsibilities:
- Checking patients in, discharging patients, invoicing
- Provide customer service such as greeting customers, answering questions, processing incoming patients, and handling payments
- Answer phone calls which may include answering questions, scheduling appointments and recording messages for doctors and staff
- Handle incoming and outgoing mail and email, fax machine
- Update patient charts
- Enter data into various computer programs
- Retrieve prescriptions
- Assist with pet supply purchases such as food, supplements, and grooming items
- Maintain the cleanliness of waiting room
- Must be able to lift 50 pounds, stoop, bend, and stand on feet for long periods
- Retail sales
- other duties as requested
- High School Diploma or relevant education and work experience
- Customer Service
- Organizational Skills
- Tech Savvy
- Team oriented
- Communication skills
- Competitive base pay plus revenue share bonus program!
- Best-in-class medical, vision, and dental insurance
- Short-term and long-term disability
- Life insurance
- 401k with match
- Paid time off
- Free continuing education
- Mental health support
- And more!