Attendance Monitoring Specialist

Job Posting: Attendance Monitoring Specialist

Position: Attendance Monitoring Specialist
Type: Full-Time
Schedule: Monday - Friday, 8:00 AM - 4:00 PM
Location: Woodcliff Lake, NJ

Reports to: Director of Human Resources

A. BASIC SUMMARY:

The Attendance Monitoring Specialist is responsible for overseeing and ensuring the accurate and timely clock-in and clock-out of caregivers through real-time monitoring of the call dashboard. This role includes identifying and resolving clock-in errors, addressing missed clock-ins, and supporting caregivers with technical issues related to the mobile clock-in application. The specialist ensures compliance with EVV (Electronic Visit Verification) standards, coordinates with scheduling staff for any discrepancies, and follows up on attendance-related issues to maintain accurate records.

B. PRIMARY RESPONSIBILITIES/ESSENTIAL JOB FUNCTIONS:

1. Real-Time Attendance Monitoring

• Monitor the call dashboard in real time to track caregiver attendance and verify clock-ins.

• Identify incomplete confirmations, clock-in errors, and missed clock-ins promptly.

• Call caregivers 15 minutes after a missed clock-in to verify attendance and assist with clock-in issues.

• Follow up with aides to ensure successful clock-ins when issues are identified.

• Notify scheduling coordinators immediately if visits are mis-scheduled or show geographical discrepancies.

• Stay in continuous communication with the Scheduling Coordinator to resolve any inconsistencies.

2. Compliance & Documentation

• Ensure EVV compliance by monitoring clock-in and clock-out activities, addressing non-compliance with corrective actions as needed.

• Discipline caregivers based on geographical discrepancies or repeated clock-in failures.

• Send timesheets for confirmed missed clock-ins or clock-outs

• Document attendance issues and resolutions accurately in the appropriate tracking system.

3. Technical Support & Troubleshooting

• Assist caregivers in resolving issues with the IVR or mobile clock-in app, including troubleshooting connectivity or application errors.

• Provide guidance to caregivers on proper clock-in procedures and app usage.

• Log technical issues and escalate persistent problems to the proper department causing this issue.

C. HUMAN RELATIONS:

• Maintain respectful and professional communication with caregivers while addressing attendance and compliance issues.

• Collaborate closely with Scheduling Coordinators and Operations Staff to maintain consistent shift coverage.

• Provide clear instructions and support to caregivers on resolving clock-in challenges.

• Demonstrate empathy and professionalism when handling disciplinary conversations.

D. PHYSICAL REQUIREMENTS:

• Requires prolonged periods of sitting and extensive computer use.

• Fast-paced environment requiring multitasking and attention to detail.

• Ability to make calls and manage real-time communication simultaneously.

E. QUALIFICATIONS:

• Strong analytical and problem-solving skills to identify and resolve clock-in issues efficiently.

• Proficiency with attendance tracking systems, EVV platforms, and mobile applications.

• Excellent verbal communication and conflict-resolution skills.

• Ability to manage high-stress situations calmly and effectively.

• Highly organized, detail-oriented, and able to document findings accurately.

F. ADDITIONAL NOTES:

• The Attendance Monitoring Specialist plays a critical role in maintaining shift accuracy and client service continuity.

• This position requires vigilance, communication, and technical troubleshooting abilities.

• A successful candidate will demonstrate reliability, consistency, and dedication to maintaining high attendance standards across all caregiver shifts.

• Advancement opportunities exist for individuals who excel in maintaining attendance compliance and operational efficiency.