What are the responsibilities and job description for the Dispatcher position at Carepool?
Carepool Dispatch Support
The duties and responsibilities of a Carepool Dispatcher are super important. We’re dealing with a vulnerable population that needs extra care for coordination. This is a remote position in the foreseeable future with an office location near Pewaukee within a year or less to a hybrid remote and on-site role.
- Scheduling and dispatching rides to drivers and matching up to appropriate locations according to predetermined schedules, customer requests or immediate needs
- Relaying rider pickup information or other messages to and from customers, supervisors and drivers or emergency personnel as needed
- Quickly learning our process of phone call support mixed with dispatch software
- Speaking with supervisors or customers to resolve problems, requests for services or equipment
- Preparing daily work such as scheduling last-minute ride changes to our driver network
- Being in charge of communications within company assigned territories
- Keeping and organizing work requests, customer requests, completed work requests, charges for work performed with our software application
Top Skills:
- Multi-tasking while prioritizing the rides is the top skill for this role
- Customer Service and phone call support
- Software platform technologies for tracking information and ride dispatching