What are the responsibilities and job description for the Client Success Associate position at careoptionsforkids?
At Care Options for Kids, We are committed to providing the highest possible quality of service and excellence in every way and with integrity in how we do it. We are currently looking for a Client Success Associate for our Centralized Intake Team that shares our dedication to quality and our genuine concern for the comfort and dignity of our clients.
Client Success Associate responsibilities include, but not limited to:
Comprehensive Ability to:
Qualifications:
Location: Remote in Pennsylvania, New Jersey or Delaware
Benefits include:
Client Success Associate responsibilities include, but not limited to:
- Participates in and manages all new patient intakes from pending status to active status which includes communication with patient/and or family members regarding services, rates and community resources.
- Performs and oversees authorizations and insurance verification process on new patients which includes verifying Medicaid and insurance benefits
- Attends departmental meetings as required.
- Participates in Weekly Intake / Talent Acquisitions Team Calls
- Performs Quarterly Customer Service Quality Assurance Calls
- Performs Data entry of all new intakes into Electronic Health record
- Maintains detailed updates of Intakes, provides updates to referral sources, families, and team members
Comprehensive Ability to:
- Summarize weekly updates of starts, holds, resumptions, and pending cases
- Determine patient needs of Home Health
- Maintain awareness of and compliance with Agency state guidelines
- Promote good teamwork by working with all departments in a friendly, cooperative environment
- Ability to communicate verbally and through written word in a professional manner
- Treat and communicate with patients, families, co-workers, referral sources and caregivers with courtesy, respect, and consideration.
- Maintain confidentiality of all patient, caregiver, and business information.
- Comply with all applicable laws, regulations, policies, procedures, and guidelines
- Embody the Care Options for Kids CARE values
Qualifications:
- Associates Degree or five years of Home Health Care / MCO experience required
- Bachelors Degree preferred
- Strong knowledge of Medicaid and Insurance
- Proficient knowledge of Microsoft Word, Outlook and Excel required.
- Must possess strong interpersonal and leadership skills.
- Demonstrated leadership skills with experience in managing expectation
- Knowledge of Electronic Health Record, other Medicaid portals preferred.
- Must be able to solve complex problems and function effectively in a stressful work environment.
- Ability to read, write and communicate in English.
- Bilingual (Spanish/English) preferred
Location: Remote in Pennsylvania, New Jersey or Delaware
Benefits include:
- Paid time off
- Medical, dental and vision
- 401K
- Other voluntary products