What are the responsibilities and job description for the Concierge position at CareOne?
Balance Life & Work with a New Career Opportunity
(LONG TERM CARE)
(SHORT TERM REHAB)
(SKILLED NURSING)
Now Hiring - Concierge - Lexington MA
Salary Range: $20-$24 per hour
Compensation will be based on, but not limited to, experience, qualifications, credentials, employment status, and work schedule.
CareOne Lexington
We are looking for a Full-Time Concierge to join our team!
The Concierge is responsible for but not limited to:
- Provide direct assistance and support for designated Units within the Center - remaining on the assigned Units at all scheduled times.
- Serve as a critical representative of the Center while serving as a liaison between family, residents and staff.
- Ensure the identification and communication of all quality of care concerns/resident satisfaction concerns to the appropriate department head in a timely manner
- Facilitate welcoming new residents by providing direct interaction and assistance with new admissions - meeting and greeting each resident, and providing support as needed.
- Provide direct resident assistance in calendar management - reminding residents of the individual upcoming schedules, including rehabilitation, personal physician appointments, activities, and discharge date.
- Serves as Unit troubleshooter - proactively identifying resident, family, and staff needs and addressing each in a positive manner
- Proactively manage resident and family needs to enhance their experience within the Center
- Establish and conduct daily 1x1 visits and communication with residents and families as identified.
- Provide assistance with room service; through friendly conversation, encourage residents to join fellow residents for meals in the Center's dining room.
- Conduct ongoing checks for Center and Unit cleanliness - immediately identify and correct areas of concern.
- Proactively respond to call bells - providing direct assistance and support.
- Serve as Center Tour Guide for prospective residents/families as requested.
- Assist with the identification and recommendation of potential long term residents
- Help ensure customer satisfaction and timeliness of communication/response at all times
Position Requirements:
- Strong organizational skills;
- Effective and friendly verbal and non-verbal communication skills;
- Proven ability to effectively manage multiple details; and
- Solid understanding of resident, family, and staff needs.
The CareOne mission is to define excellence within the health care community. We are dedicated to Maximizing Patient Outcomes. We treat Residents, their families and each other with respect, dignity and compassion. Through a collaborative and consultative approach, we strive to provide a framework of strength and stability for our Centers and Communities. We work to maintain the highest standards of care and service for Residents, families and our valued employees.
We are proud to Offer the following benefits to Part-time (22.5 hours/week) and Full-time Employees:
- Comprehensive Healthcare Benefits
- Multiple Medical Plans
- Including Pharmacy
- Including Teladoc
- Multiple Dental Plans
- Vision Plan
- Health Savings Account (eligibility restrictions apply)
- Flexible Spending Accounts
- Voluntary Life and AD&D
- Short-Term and Long-Term Disability Plans
- Hospital Indemnity Insurance
- Critical Illness Insurance
- Accident Insurance
- Whole Life Insurance
- Medicare Employee Assistance
- Legal Plan
- Commuter Benefits
- 401k Retirement Plan
- Employee Assistance Program (available to all employees)
- Paid Time Off
- Vacation
- Sick Plans in accordance with state laws
- Opportunities to advance and grow your career
If working with people who are dedicated, compassionate, and concerned about their patients is essential to you, then you'll appreciate being a part of our team. We've built a strong reputation on the outstanding level of care that we provide. We have a graciously appointed facility with strong belief in patient care and service; join us at our beautiful facility!
We are an Equal Opportunity Employer
EEO/AA/M/F/DV
Salary : $20 - $24