What are the responsibilities and job description for the Director, Payer Account Strategy & Growth position at Carenet Health?
Overview
The Director, Payer Account Strategy & Growth at Carenet Health is a strategic and customer-centric leader responsible for strengthening client partnerships across a designated portfolio of payer accounts. This individual contributor, quota-carrying role is critical to advancing Carenet’s mission of improving healthcare experiences and outcomes by ensuring client satisfaction, driving retention, and expanding services. The ideal candidate brings deep expertise in payer operations and health plan environments and thrives in a fast-paced, collaborative, and purpose-driven organization.
Responsibilities
Manage a defined book of payer clients, driving satisfaction, retention, and revenue growth aligned with Carenet Health’s strategic goals.
Develop and execute customized growth and retention plans in collaboration with Account Teams and senior leadership.
Lead renewal strategies and proactively mitigate churn risk through strong, consultative account management.
Use customer data, service utilization metrics, and performance trends to inform strategy and optimize account outcomes.
Establish and maintain trusted relationships with executive and C-suite stakeholders across health plan organizations.
Serve as a strategic advisor, identifying opportunities to enhance operational efficiency and maximize the value of Carenet Health’s solutions.
Work cross-functionally with Sales, Operations, Product, and Client Success teams to ensure alignment on customer needs and growth opportunities.
Provide account-level insights to support internal decision-making, innovation, and strategic planning.
Identify upsell and cross-sell opportunities and collaborate with Sales on execution.
Represent Carenet Health at client meetings, industry events, and conferences to enhance visibility and thought leadership.
Stay up to date on payer trends, reimbursement models, regulatory changes, and healthcare innovations to support client success.
Contribute to the development of impactful, client-facing presentations and strategic materials.
Maintain accurate and timely reporting on growth forecasts, account metrics, and performance benchmarks.
Qualifications
10 years of experience in the healthcare industry, with a focus on working with payers or within health plan organizations.
Proven success in client retention, strategic account development, and revenue growth in a quota-carrying role.
Strong experience building and managing relationships with executive stakeholders.
Advanced consultative, analytical, and strategic thinking skills.
Expertise in forecasting, performance measurement, and account planning.
Effective collaboration skills with cross-functional teams, including Sales, Product, and Operations.
Excellent communication and presentation skills.
Bachelor’s degree required; Master’s degree in business, healthcare administration, or related field preferred.
Familiarity with healthcare technology, telehealth, care management, or workforce solutions—especially within Carenet Health’s service areas—is a plus.
Experience managing complex partnerships within payer environments and navigating healthcare ecosystems.
Working at Carenet Health
Carenet Health is committed to creating better healthcare experiences through empathy-driven service and clinical expertise. This role supports that mission by helping clients achieve measurable success and strengthening long-term strategic partnerships.
Work Environment:This position may be performed remotely, onsite, or in a hybrid model, depending on business needs. It involves regular use of digital tools (e.g., Microsoft Teams, CRM platforms) and requires focus in a predominantly sedentary, low-disruption setting.
Physical Demands:This is a primarily desk-based role requiring extended screen time, repetitive typing, and digital interaction. Minimal physical exertion is involved.
