What are the responsibilities and job description for the Director of Program Management position at Carenet Health?
Overview
At Carenet Health, we’re on a mission to improve lives by transforming how people access and experience healthcare. As a trusted partner to the nation’s leading health plans, providers, and employers, we deliver high-quality, personalized support through a powerful blend of people and technology.
As the Director of IT Program Management, you will play a vital leadership role in shaping and executing Carenet’s most strategic technology initiatives. You’ll be responsible for overseeing a portfolio of large, complex programs that drive organizational growth, operational excellence, and innovation. This role requires a balance of strategic vision and hands-on execution by leading cross-functional teams, partnering with executives, and mentoring project managers to deliver high-impact results. You’ll also drive continuous improvement of project and program management practices and play a key role in aligning IT efforts with Carenet’s long-term goals.
Responsibilities
Lead the Way: Develop and execute strategic IT program roadmaps in alignment with Carenet’s organizational goals.
Drive Enterprise-Wide Initiatives: Manage complex, multi-workstream programs including mergers, acquisitions, and digital transformation efforts.
Oversee the Portfolio: Monitor and guide active projects and programs to ensure successful delivery, on-time and within budget.
- Lead in Growth: Significant participation in acquisition activities including but not limited to due diligence, cross-functional management, integration management, etc.
Mentor and Inspire: Lead, mentor, and develop a team of project managers while fostering a culture of collaboration, accountability, and growth.
Strategic Storytelling: Present insightful updates and recommendations to executive leadership and key stakeholders.
Mitigate and Navigate: Identify potential risks and proactively implement mitigation plans.
Lead from the Front: Serve as both a strategic and hands-on leader, actively engaging in program execution when needed.
Contract Leadership: Negotiate, draft, and manage Statements of Work (SOWs), and ensure vendor compliance.
Champion Change: Lead change management and readiness for major system and process implementations.
PMO Ownership: Oversee and continuously improve PMO tools, templates, and methodologies.
Qualifications
10 years leading IT project teams, including 3 years managing large-scale, strategic programs
4 years of experience managing a team of project managers
Strong leadership and executive-level communication skills
Proven success in managing enterprise programs and communicating with senior stakeholders
Experience with tools such as ServiceNow®, Smartsheet®, or similar project management platforms
Proficiency in vendor management, including RFPs and SOWs
High-level proficiency with Microsoft Office suite
MBA and PMP certification preferred
Strong interpersonal skills with a track record of navigating complex corporate environments
A mindset for innovation, continuous improvement, and agility
Why Carenet?
At Carenet Health, we don’t just deliver healthcare support; we create powerful patient experiences. Here, you'll be part of a mission-driven organization that thrives on innovation and teamwork. With opportunities for professional growth and a focus on work-life balance, this is more than a job—it’s a career where you can make a lasting difference.
We’re searching for the market’s strongest candidate to join our group of innovators, collaborators, and builders in pioneering the next phase of Carenet’s place in healthcare history. If this sounds like you, we need to connect!
Additional Information:
Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.
Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.
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