What are the responsibilities and job description for the Patient Access and Insurance Specialist position at CareLink, Inc.?
Description:
We are seeking a dynamic, adaptable Patient Access & Insurance Specialist to join our healthcare team. This role is perfect for someone who thrives in a fast-paced environment, understands the complexities of medical insurance, and enjoys wearing multiple hats.
As a key member of our operations team, you will serve as a central hub for patient coordination, insurance management, and administrative support—helping ensure a seamless experience for both patients and providers. If you are proactive, tech-savvy, and passionate about healthcare, this is an exciting opportunity to make a meaningful impact.
What You’ll Do:
- Serve as a primary point of contact by managing incoming calls, scheduling appointments, and directing inquiries efficiently
- Coordinate and maintain accurate patient records within the EMR system
- Act as a liaison between patients, providers, and internal teams to optimize scheduling and service delivery
- Navigate and support insurance verification, eligibility, and billing processes
- Manage patient communications via phone, email, and electronic systems
- Assist with billing workflows, reporting, and documentation
- Maintain organized filing systems and databases
- Handle incoming/outgoing mail, faxes, and administrative correspondence
- Provide exceptional patient support by answering questions and guiding them through services
- Ensure accuracy of patient information, including medical history and visit details
- Uphold strict HIPAA compliance and patient confidentiality standards
- Monitor and maintain medical supply inventory and equipment readiness
- Support providers with preparation, coordination, and occasional travel as needed
- Contribute to a positive, efficient, and collaborative work environment
- Take initiative on new projects and continuously look for ways to improve processes
What You Bring:
- Strong working knowledge of medical insurance, billing, and healthcare workflows
- Exceptional organizational skills with the ability to multitask and pivot quickly
- Excellent communication and interpersonal abilities
- High attention to detail and problem-solving mindset
- Advanced comfort with technology, EMR systems, and digital tools (with ability to train others)
- A flexible, team-oriented attitude with a willingness to jump in where needed
- Commitment to maintaining confidentiality and compliance standards
Qualifications:
- 1 year of professional experience in a medical office
- Experience with EMR (electronic medical records), medical terminology, and coding is preferred
- Certified Clinical Medical Assistant (CCMA), CNA, or Dental Assistant preferred