Part-Time Healthcare Customer Care Agent

For more than 45 years, Careington International has been a leader in the health and wellness benefits space. Since its founding in 1979, Careington has been delivering dental discount solutions as its core competency. Today, Careington has expanded to offer a growing portfolio of 150 health, wellness, lifestyle and virtual health products and services designed to deliver cost savings across a spectrum of life needs. Through its affiliated nationally licensed third-party administrator (TPA), Careington International also delivers full-scale administrative services, including customer service, licensed enrollment, claims administration, individual and group billing.

Careington International's U.S. based Customer CARE team supports 30 million members and thousands of clients across all Careington companies and brands nationwide. Based in Frisco, TX, the contact center is home to over 150 dedicated Customer CARE representatives who provide live-agent assistance for product education, account maintenance, eligibility verification, provider searches, fulfillment requests, claims inquiries and other concierge services. 

Careington International Corporation is seeking energetic career-oriented Part-Time Call Center Specialists to work onsite, Monday through Friday at 6435 Flyers Way, Frisco, TX 75033 for up to 28 hours per week between 8:00 a.m. and 5:00 p.m. once the first week of training ( 8:30 to 5:00 p.m. ) concludes.

Candidate must reside in the Dallas Metroplex and work onsite. There are no work from home opportunities for this role.

The Opportunity:

As a Part-Time Customer Care Representative you'll be accountable for creating a positive experience for customers by answering inbound calls, providing helpful information, and resolving concerns with efficiency and care. In this role, you will use clear communication, active listening, and basic problem‑solving skills to support customer needs while maintaining a friendly and professional tone.

This position contributes to the organization’s commitment to high‑quality service by ensuring each interaction is handled accurately, courteously, and with a customer‑first mindset. 

Additional expectations within this role:

• Take ownership of customer concerns through resolution and ensuring a positive experience.
• Escalation of complex or high-priority issues to appropriate teams when necessary.
• Document all customer interactions, resolution steps, and case notes accurately in CRM systems.
• Meet or exceed performance metrics, including quality scores, schedule adherence, after-call work (ACW), and average handle time (AHT).
• Collaborate with peers, supervisors, and support teams to resolve customer issues and improve processes.
• Participate in coaching sessions, quality calibration, and training initiatives.

Hourly pay begins at $18.25 per hour with opportunities for raises during your initial six months of employment.

Bilingual in English and Spanish? You may qualify for increased hourly pay following evaluation.

Location:
6435 Flyers Way, Frisco, TX 75033

First 5 weeks of employment expectations:

• Initial Product Training:  Must be able to attend from 8:30 a.m. to 5:00 p.m. during your first 6 to 7 days of product training. Then, your part-time shift will be identified for you to work, going forward. 
• Week 2 through week 5:  Participate in live customer calls during your part-time shift with tenured Customer Care staff assisting you and TEAMS IM tool to prepare you for entry to the call center floor. 

Roles & Responsibilities:

• Efficiently navigate up to six software applications across multiple monitors while managing inbound calls
• Utilize Microsoft Office Suite (Word, Excel, Outlook) daily to support customer interactions and internal operations
• Maintain a professional, patient, and helpful phone demeanor to build strong customer relationships
• Apply prior call center experience to deliver high-quality service (preferred but not required)
• Bilingual proficiency in Spanish is a plus and may qualify for additional compensation

Requirements:

• Onsite interviews at 6435 Flyers Way, Frisco, TX 75033
• Work Monday through Friday, on-site at the above address
• Use a wired headset provided by the company
• Must pass a drug screen and background check

Benefits:

• Paid time off accrual and 11 paid holidays per calendar year for part-time employees 
• Access to our DialCare virtual medicine/wellness program, www.dialcare.com at no cost - first day of the month following your 60th day of employment.
• Access to a 401(k) plan with Fidelity after 90 days of employment
• Clear pathways for career advancement within the Call Center and Careington if you desire to move to Full-Time at some point and time.
• Semi-monthly paydays on the 15th and last day of each month

If you are a recent high school or college graduate, please review the video link below for more details about the Customer Care department and role. 

https://youtu.be/G0drWftRhiQ?si=WZ9tUd7XgviBW5TQ 

Salary : $18