What are the responsibilities and job description for the Part Time Customer Care Agent position at Careington?
Careington International Corporation is a solutions-oriented company. An established leader, we have been a trailblazer in the field of discount health care since 1979. Over the years, our mission has remained the same, to create discount health programs that are marketable to the employer, profitable to the provider and economical for the member. In response to a growing demand for our products and services in recent years, our growth means that we continuously strive to recruit innovators to join our fast-paced, forward-thinking team.
Careington provides contemporary nontraditional health, wellness, and lifestyle benefits. We serve more than 30 million members across all Careington companies, brands, products, and services.
Job Details:
- Location: 6435 Flyers Way, Frisco, TX 75033
- Training: 1 week, 8:30 a.m. to 5:00 p.m., Monday-Friday. 100% Attendance required.
- Post Training: Must be able to work from 10:00am-2:00pm Monday-Friday.
- Pay: Starts at $18.25 per hour, with potential increases after training and performance reviews.
- Bilingual Bonus: Possible pay increase for English/ Spanish speakers after evaluation.
Primary Responsibilities:
- Answer incoming customer service calls in a friendly, professional manner, providing accurate and prompt responses to customer inquiries
- Provide issue resolution with proper escalation of calls as needed
- Able to manage 30 to 50 inbound customer service calls per day
Skills:
- Bi-lingual (Spanish) is a plus
- Previous call center experience is preferred
- Knowledge of computer and Windows PC applications, which includes the ability to navigate multiple systems and applications.
- 1 years' experience working with MS Office Suite
- Professional, helpful phone manner with the ability to build strong customer relationships is vital for success
- Attention to detail
Requirements:
- Interviews for this opportunity will be onsite at 6435 Flyers Way Frisco, TX 75033.
- Required to use a wired headset
- Able to pass a drug screen and background check
Salary : $18