Operations Specialist - Contractor

Summary Of Role

Under the supervision of the Assistant VP of Operations, this role will support the Operations Department by providing support to our Individual Retail members requests either directly or through our internal contact center partners while adhering our corporate client’s business rules and guidelines.

Responsibilities

• Learn and understand all Business Rules of all client companies, payment processing guidelines, member correspondence guidelines & compliance guidelines
• Work with third-party vendors, external clients & institutions to maintain Operations relationships and processes
• Research of member related issues to include member record verification, internal audits as needed and research of payment or data issues. Document member data entry: new member additions or editing existing member records
• Administer a Support Inboxes or daily mailed or faxed correspondence, generate written member communications (letter and email) and organize the filing and retrieval of enrollment documents & member correspondence
• Process and post payments electronically or by check deposits
• Create and/or validate reports
• Work with management to make system enhancements & testing on releases and UAT approvals
• Participate in special projects, as needed, along with ensuring compliance with company and legislative policies
  
  

Knowledge, Skills, And Abilities

• Ability to meet daily/monthly minimum production standards averaging 100 per day.
• Ability to maintain professional demeanor while working with clients, members, and all levels of management.
• Skilled in exercising initiative, judgment, discretion, and decision making to achieve departmental objectives.
• Must be detail-oriented, work independently with minimum supervision, be a self-starter and thrive in a fast-paced, deadline-driven environment
• Ability to understand and follow oral and written communications
• Ability to adhere to strict PCI compliance rules with regards to member data
• Must possess a positive attitude and want to be part of a team environment
  
  

Education, Experience And Software

• High school diploma or equivalent
• Strong Excel Skills and proficient with additional Microsoft Office suite products
• 1 year of administrative experience
• Prior experience within a call center environment, customer support, or operations is a plus